Team Manager

Overview

Central Recruitment recruiting a Team Manager to work in the Ilford area at a supported housing service providing support to clients with complex needs and a history of rough sleeping.

• 36 hours per week
• Monday - Friday
• Shifts:
  
  09:00 - 17:00 (occasional out of hours work required)
• Cover required for 3 months with the possibility of extension
• £22.90 per hour (£19.99 per hour, with £2.91 holiday pay)

• Lead and support Complex Needs Support Workers to deliver a high-quality, consistent service
• Support service development for rough sleepers alongside the Service Manager
• Ensure staff training, supervision, and performance through effective induction and regular meetings
• Oversee person-centred support plans, key working, and ongoing risk and safeguarding assessments
• Approve move-on decisions, prevention payments, and discretionary support where appropriate
• Drive continuous service improvement
• Maintain strong partnerships with Council services and external stakeholders
• Ensure effective delivery of advice, outreach, and customer engagement services
• Ensure compliance with statutory requirements and professional standards
• Maintain team health and safety compliance

• Experience in staff and service management, meeting KPIs and departmental objectives
• Strong understanding of homelessness, substance misuse and complex trauma, with the ability to motivate clients at different stages of change
• Knowledge of housing management, including licence agreements and non-secured tenancies
• Experience with budget setting, expenditure monitoring and report writing
• Strong networking and partnership-working skills with internal and external stakeholders
• Understanding of Recovery and Psychologically Informed Environments and ability to apply these in practice
• Experience delivering outcome-focused group work to support access to and sustain ETE opportunities
• Proven ability to manage competing priorities in a pressurised environment
• Experience in effective support planning, case management and escalation processes

• Professional Housing Qualification and/or Membership of the CIH

• Current valid right to work in the UK
• Minimum 12 months' of paid experience in a front line social care role within the last 3 years
• A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
• Employment or education history to cover the last 5 years which can be verified through the referencing process

If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration.

Please note: the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position