Deputy Manager

Deputy Manager
- Full Time
- Ilford

Location:

Ilford

Job type:
Full-time, 37.5 hours per week

Salary: £31,250 per annum (includes London weighting); potential performance bonus up to £2,400.

Job reference: REQ
2161 (Posted 01/06/2026)

As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well‑trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company.

No prior experience with pawnbroking is required, as we offer comprehensive training to ensure you feel confident and supported in all aspects of the role.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

• Support and motivate colleagues to achieve store goals and deliver outstanding service.
• Help train and develop a flexible, multi‑skilled team that meets customer needs with confidence and care.
• Ensure a welcoming, professional in‑store environment where every customer receives the right outcome for their situation.
• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations.
• Drive performance and support the team in achieving key financial targets.
• Collaborate with the wider area team, sharing insights and best practices to support overall business success.
• Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption.

• Passion for high standards and delivering exceptional customer and team experiences.
• Excellent verbal and written communication skills.
• A strong desire to lead, support, and develop others.
• A customer‑first mindset with a proactive attitude.
• Previous supervisory or management experience in a financial services or customer‑facing role.
• Multilingual skills are a bonus; the ability to speak additional languages is highly valued but not required.

• 30 days of holiday (including bank holidays), rising to 33 days with length of service.
• Flexibility to buy or sell holiday days to suit your lifestyle.
• Access to a private healthcare plan.
• Cycle to work scheme and season ticket loans.
• Preferential currency exchange rates.
• Generous staff discounts – up to 25% off jewellery and high‑end watches.
• Incentive schemes to reward your achievements.
• Exclusive discounts at leading retailers via our employee perks portal.

Ready to lead with purpose and make a difference? Apply now and become part of a company that values people, passion, and potential.