Clinic Receptionist and Administration Officer

Company:

Company:
University Hospitals of Derby and Burton NHS Foundation Trust

A Vacancy at University Hospitals of Derby and Burton NHS Foundation Trust.

To provide a comprehensive Outpatient Administration and Main Reception service to the Ilkeston site. This will be to support University Hospitals of Derby and Burton and Derbyshire Community Health Services.

To provide a 7-day rostered service to the Community Diagnostic Centre which will include MRI, CT, Ultrasound and Point Of Care Testing.

To provide administrative support to the Health Records Department.

This involves working closely and communicating effectively with a Multidisciplinary teams using initiative, tact, and diplomacy.

We have an opportunity for 12 hour post working Saturdays and Sundays on Am and PM roster . This will be a 7am to 7pm service.

Flexibility will paramount to this role and for the right candidates we can offer full day shifts or split shifts.

You will be joining an already established team who have patient care and outcomes at the heart of everything they do.

We offer an excellent working package and free on site parking.

This role will require the successful candidate to occasionally work across our local community sites.

Work on own initiative to ensure the work allocated to the post holder is organised to ensure all deadlines are met, and standards are maintained.

To record data, using Lorenzo, Systm One and the room booking software.

To record and update case note folder location details on the case note tracking system.

To prepare the contents of case notes in accordance with the case note maintenance policy and prepare items for scanning onto the Patient Administration System (PAS) ensuring information is coded in order to ensure that data can be identified and retrieved as and when required.

Provide a courteous and efficient reception service to all Patients attending the hospital, observing confidentiality, overcoming barriers of language and disability etc.

Make follow up appointments for outpatients using the PAS system, generating letters, and completing Outpatients Outcomes and Clinical Coding outcomes on the database as required for the Trust Data collection purposes.

Ensure the 18-week RTT (referral to treatment) end date is captured on PAS system so that the Trust meets the Government targets.

To provide a friendly, helpful, and professional reception service, duties to include cash handling and banking, receipt and distribution of incoming mail, franking and posting.

Closing date of applications: 1 November 2026

Date of interview: 11 November 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients…