Merkur Slots Team Member - Part Time

Position:
Team Member – Part Time – Ilkeston

Hours per week: 16

Pay rate: £12.84 – £13.84 per hour. Night rate (23:00–06:00): £13.84 per hour.

• Ensure venue housekeeping is of the highest standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• Provide service rounds and refreshments in line with brand guidelines.
• Monitor customer actions and behaviour, noting any suspicious or disruptive behaviour.
• Assist with administration to 100% accuracy.
• Help ensure promotions run smoothly and are successful.
• Deliver customer service in line with company standards, achieving customer satisfaction.
• Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
• Interact with customers throughout the shift, intervene as appropriate, and log interactions in compliance with policy.
• Maintain a high standard of personal presentation, ensuring the brand dress code is always adhered to.
• Achieve, maintain and impart great product knowledge to support the customer journey and enjoyment.
• Gain a good understanding of all company policies and procedures around safeguarding.
• Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

• Excellent communication and people skills.
• Passion for providing first‑class service.
• Ability to work on a rota basis that includes weekends and bank holidays.
• Ability to work on own initiative and as part of a team.
• Experience working in retail, hospitality or gambling environment.
• Experience delivering excellent customer service.
• Willingness to learn and develop.
• Flexibility and dedication.
• Attention to detail.
• Industry and compliance training will be given.

• 28 days holiday, including bank holidays.
• Quarterly bonus scheme.
• Excellent career progression opportunities.
• Contributory pension scheme.
• Life assurance.
• Discounts with high‑street retailers and restaurants via benefits portal.
• Employee assistance programme.

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including but not limited to age, disability, gender re‑assignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.