Telesales Team Leader

Contracted hours: 40 hours per week (5 days out of
7)

Working Days: Monday – Friday

Shift Pattern: 08:30 – 17:00

At Creed Food service, we believe a great workplace starts with great people. Our teams are at the heart of everything we do, bringing passion and expertise to deliver top-quality food products to chefs and caterers across the UK. As part of the Country Range Group, we’ve been making a difference in the food industry since 1972.

With distribution centres in Cheltenham, Ilkeston, and High Wycombe, we ensure reliable service nationwide. We’re proud to be a Living Wage accredited employer and were recognised as one of the Top 75 Best Companies to Work For in 2023. If you’re looking for a workplace that values its people and offers real opportunities to grow, Creed is the place to be!

As Telesales Team Leader at Creed Food service you will manage and lead a team of Telesales & Customer Service Executives and provide weekly updates to the Telesales Supervisor. You will need to communicate company and department goals and targets effectively, motivate team members, assess and manage performance. Management support that you will take on as part of this role includes; recruitment, training, performance management and absence management

Some responsibilities of the role include:

• Day to day management of team, including holidays, absence management, performance management.
• Develop team members through call monitoring, side by side’s and 1-2-1’s.
• Effective management of the daily call schedules, ensuring the team are prepared for a minimum of 10 customer calls per day – team members to report activities on a daily basis including feedback on customer experiences and proactively resolving customer/product issues.
• Create and run relevant incentive programmes to maintain and improve motivation and target achievement within the telesales team
• Ensure full adherence to company policies and procedures including health and safety.
• Proactively review, monitor and manage ‘not ready’ times and reason codes.
• Present new products and processes to team members using a positive engaging approach, ensuring all telesales staff are fully trained.
• Attend Service circle with data from previous day’s activities.
• Complete credit/collection requests and liaise with the relevant people.
• Update on and address missed opportunities by motivating and coaching team
• Support and participate in daily huddles – ensuring encouragement for two way open conversations.
• Some customer calls.

• To be successful in this role you will need to possess excellent leadership skills, organisational skills and have the ability to develop and maintain professional relationships with team members, addressing unwanted behaviours and leading by example.
• Be able to apply commercial acumen to orders and promotional opportunities with a good understanding of food service.
• Experience leading a small team in a telesales environment would be advantageous.

What you get in return:

• Training and development and career progression opportunities.
• Recognition for doing a great job and going the extra mile from customers, your department and the rest of the business.
• Respect and support from your team, supervisors and managers.
• 33 Days of annual leave per year.
• Life insurance for 2 times your annual salary.
• Employee discount on purchases and regular special offers for staff.
• Access to an online discount portal, providing discounts for gyms, the cinema, supermarkets, high street retailers, cashback for changing your electricity supplier and much more helping you to save money on purchases that you would ordinarily make.
• Employee assistance programme that offers confidential support and advice which includes free access to legal advice, wellness programmes and much more.

Creed also offer employees the opportunity to join our Savings Scheme, join the Staff Lottery to support our selected charities and be in with the chance of winning £250 each month, an additional day off each year which you can use to help a charitable cause of your choice and much more. We are also a Living Wage Foundation accredited employer.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age, as outlined in our equal opportunities policy.

Job Title:

Telesales Team Leader Salary:£29,016.00 Per Annum Contract Type:

Permanent, Full-time Contracted hours: 40 hours