Telesales Team Leader

Telesales Team Leader Ilkeston £29,016 per annum | Monday?

Friday | 8:30am?5:00pm | 40 hours per week

We are currently recruiting for an experienced Telesales Team Leader to join a well-established and growing business. This is an excellent opportunity for an experienced Telesales or Customer Service professional who enjoys leading a team, developing people and driving both sales performance and exceptional customer service. You'll take responsibility for a direct team of approximately 8 Telesales Executives, providing day-to-day leadership, coaching and support while ensuring individual and team targets are consistently achieved.

• Leading, motivating and supporting a team of Telesales Executives
• Communicating departmental goals, targets and expectations
• Coaching/developing team members through call monitoring, side-by-side sessions, regular 1-2-1s
• Supporting recruitment, training, development, holiday planning, performance and absence management
• Monitoring team performance and identifying opportunities for improvement
• Ensuring the team is prepared for customer calls and able to proactively resolve customer queries, complaints and product issues
• Driving engagement with sales incentives and identifying missed sales opportunities
• Supporting daily team huddles and encouraging open communication and collaboration
• Implementing new processes and ensuring team members are fully trained on any changes

• A strong background in telesales and customer service
• Previous experience leading, coaching or developing a team
• Excellent leadership, communication and organisational skills
• A good understanding of sales techniques and the ability to identify sales opportunities
• Strong IT and administration skills
• A commercially focused and solutions-driven approach
• The ability to manage multiple priorities and deliver results
• Experience working with reports and identifying performance trends
• Previous Team Leader or supervisory experience within a contact centre, customer service or similar environment would be advantageous

• Workplace pension scheme
• Optional healthcare cash plan
• Staff discounts
• Holiday buy and sell scheme
• Life insurance
• Access to a range of online retail, leisure and lifestyle discounts
• Employee Assistance Programme offering confidential support and advice
• Employee savings and reward schemes
• Charity and volunteering initiatives
• Additional employee wellbeing benefits

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