Part time Queue Host

Job Opportunity

Two 6 month fixed term opportunities have arisen for part-time Queue Hosts to join us at Bettys Ilkley where we serve an array of our iconic Bettys treats. As a Queue Host you will be the welcoming face of Bettys, setting the scene for each customer’s visit through warmth, care and genuine hospitality; ensuring every customer begins their Bettys experience feeling valued and looked after.

Strategically overseeing our Open Table bookings to optimise flow and maximise capacity.

These are part‑time roles working either 28 hours over 4 days or 21 hours over 3 days per week with 1 day being a weekend day for both roles.

You will have strong customer service skills, excellent time management and the ability to work  will need the ability to build strong relationships and be able to work well with others as we rely on our strong team ethic to deliver the highest levels of quality and customer service. You will have the ability to think quickly when problems arise, work well under pressure and be able to remain calm during busy times while maintaining superior customer service.

Previous experience working with Open Table is preferred along with knowledge of allergens, food safety and health and safety procedures.

• Free meals, drinks and snacks while at work
• Discretionary quarterly profit‑share bonus
• Holiday allowance with the option to buy and (in some cases) sell additional days
• Company‑wide employee discounts
• Access to our health cash plan
• Wellbeing support
• Company funded counselling
• Enrolment in the company pension

We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.

We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds and experiences and we are committed to offering an inclusive culture where everyone can thrive.

to learn more about life at Bettys & Taylors Group.

You will be required to submit a CV and cover letter. We are expecting to hold interviews week commencing 9th March. The closing date for this vacancy is 4th March 2026.