Accounts Receivable Coordinator

We are seeking an Accounts Receivable Coordinator to fill a new role on our team. This role is responsible for managing customer payment processing, resolving account discrepancies, and maintaining strong communication with internal departments and external customers. This role requires exceptional attention to detail, strong analytical skills, and a commitment to delivering excellent customer service while supporting the financial health of the organization.

The salary range for this role is $21.63 - $24.04 hourly.

This is a hybrid role and requires 1 to 2 days in office in Naperville, Illinois.

NOTE:

We will be reviewing applications and will follow up after January 2nd, as we are out on holiday break 12/24/25 - 1/2/26.

• Manage Customer Inquiries and Support Requests – Monitor and resolve Zendesk (Outlook) email communications promptly, ensuring timely and accurate responses to both internal teams and external customers. Maintain a professional and solution‑oriented approach in all correspondence related to accounts receivable matters.
• Process and Reconcile Customer Payments – Accurately post and apply customer payments including checks, ACH transfers, wire transfers, and credit card transactions. Perform daily credit card reconciliations to ensure data integrity, accuracy, and compliance with accounting policies.
• Collaborate on Payment and Posting Issues – Partner closely with departmental staff to identify, research, and resolve payment discrepancies or posting issues. Conduct thorough follow‑ups and maintain proper documentation for audit purposes and continuous process improvement.
• Analyze and Research Deductions – Investigate customer deductions in detail, identifying patterns such as pricing discrepancies, incorrect terms, or billing errors. Collaborate with internal teams to determine root causes and implement effective corrective actions to prevent recurrence.
• Facilitate Cross‑Departmental Communication – Maintain open and effective communication with departments such as Customer Experience, Sales, and Operations when needed.
• Maintain Accurate Financial Records – Ensure all accounts receivable records, files, and documentation are accurately maintained and consistently updated in accordance with company policies and audit standards.
• Support Continuous Improvement and Special Projects – Assist management with special projects, process improvement initiatives, and ad‑hoc reporting as needed. Contribute to departmental goals focused on operational excellence, efficiency, and customer satisfaction.

• 2+ years of experience in Accounts Receivable, Accounting, or a related field (publishing or similar industry experience preferred).
• Strong understanding of payment processing, account reconciliation, and deduction management.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Excel, Outlook, and accounting systems (SAP or similar ERP preferred).
• Strong written and verbal communication skills with a customer‑focused mindset.

Please submit your resume, salary requirements and cover letter detailing your relevant experience and interest in this role and Why Sourcebooks?

Full‑time employees are eligible for our comprehensive benefits program. Our range of benefits includes, but is not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care, Dependent Care, Flexible Spending Account, Health Savings Account, 401(k), Short and Long‑Term Disability Insurance, Life/AD&D Insurance, and generous paid time off.

Sourcebooks values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.