Seasonal Order Entry Clerk

Seasonal Order Entry Clerk I –
Herff Jones

Position: Seasonal Customer Service Support
- Order Entry Clerk

Location: Arcola, IL

Starting Minimum Pay: $18.00 per hour (DOES)

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, yearbooks, frames, announcements, and Greek accessories as well as motivation and recognition programs. Since 1920, we have worked alongside students, faculty, and staff nationwide to celebrate student milestones and build stronger communities.

The Herff Jones Cap and Gown team, based in Arcola, IL, is looking for a Customer Service Support to join our team. This position is responsible for creating paperwork needed to fulfill sales orders submitted for manufacturing apparel products and other job duties as assigned, including verifying, updating, and correcting custom apparel orders, product items, and manufacturing paperwork to ensure accuracy.

Shift: Monday‑Friday 7:30 am – 4:00 pm;
Overtime is mandatory during peak season (March–May) and includes Saturdays.

Reporting to the Customer Service Supervisor, you will enter, review, and process orders in a timely manner. Attention to detail is necessary as we want all orders to be complete and correct before sending them up to be manufactured.

• Review, enter, and process orders received from individual customers, sales professionals, and bookstores in accordance with policies and guidelines for product, price, and commission sales.
• Input sales order details into the business system, verifying accuracy by comparing the system against the order paperwork submitted utilizing checklists, tracking sheets, and price computation forms.
• Sends orders to customer service representatives, inside sales professionals, and various company personnel to resolve questions and retrieve missing information.
• Assist with organizing paperwork, business system projects, building collateral orders, and keeping the office stocked with supplies.
• Collect paperwork, scan, file, and handle customer and/or sales professional mailings, and other duties assigned.
• Learn aspects of team members’ job duties to give a helping hand when they are away, including overtime during peak seasons.

• High School diploma or equivalent; associate degree preferred.
• Preferred 1+ year of data entry experience.
• Strong computer skills, specifically MS Office and account‑management software.
• Skill with Microsoft Office (specifically Excel) and learning new systems/technology with an understanding that some work is processed manually.
• Effective problem‑solving skills, capable of maintaining composure and a positive attitude in demanding circumstances.
• Proven ability to communicate professionally through email and interpersonal communication with balanced information, care, and kindness.
• Demonstrated success managing multiple processes and tasks at a time with strong organizational and detail skills.
• A positive attitude with a focus on learning the complete product cycle to better serve the customer.

• Lifting, carrying, sitting, grasping, reaching, standing, kneeling, walking, bending, twisting.
• Prolonged periods sitting at a desk and working on a computer.
• Reading, communication, simple math.
• Be able to regularly lift/move up to 25 lbs.
• Noise level in the work environment is usually moderate to above moderate.

Herff Jones, Inc. and its affiliates are equal‑opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant’s résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.