Strategic Programs Account Specialist
Overview
At Batory Foods, we encourage our team to Bring YOU, Every Day because true success starts with the ability to be yourself and letting your unique talents shine. Since 1979, the heart of our success has been our people. The Friedman family established a legacy of generosity, warmth, and respect. And with core values like Invest in Relationships and Be Relentless About Improvement, each member of our team consistently strives for excellence to uphold that legacy—whether it’s related to the employee experience, our processes, or the customer journey.
Join our team today and help us build a better tomorrow, together.
- 14 holidays with an end of year holiday refresh break
- Health, Vision and Dental Insurance
- 401K Plan &Profit-Sharing program
- Tuition reimbursement program
- Be Positively Excellent well-being program.
- Term Life Insurance Plan
- Standard Disability Plan
- Job Description
The Strategic Programs Account Specialist will work directly with Strategic Account Manager(s). Provide administrative and analytical support within the team’s account portfolio. Provide back-up to Strategic Account Managers and their clients in support of continuity of service. Execute transactions, conduct research, manage inquiries, complete projects, and prepare reports for internal and external use.
Key Responsibilities- Act as a second point of contact for the key accounts in the territory.
- Develop relationships with key accounts both by phone, email, Teams and through customer visits.
- Identify potential growth at existing accounts, via analytics of current business, such as identifying products that could be contracted long term and identifying lost business opportunities.
- Margin Management, via pricing audit file and build out of price list for all customers.
- Prepare presentation materials, quarterly review materials, and a wide variety of reports.
- Keep CRM up to date.
- Collaborate with Strategic Accounts teammates, Contract Team, Inventory Team, and PM team to establish best practices for establishing and ongoing management of strategic programs.
- Ensure customer forecasting is up to date and communicate with customers to ensure we have a proper forecast. Communicate with customers about how they are pulling to contracts.
- Work with Strategic customers on dormant and slow-moving inventory.
- Take the lead on organizing the resources necessary for Account Managers to be successful.
- Work with other departments to obtain information needed for Strategic Account Managers.
- Facilitate and assist with Product Management communication-costs, availability, recommended pricing.
- Assist with freight rate requests.
- Assist in organizing and quoting bids.
- Act as a secondary contact when Strategic Account Manager is unavailable.
- Manage sample requests, delivery, and follow up.
- Assist with any other areas beneficial to sales growth.
- Support commercial team in data mining to facilitate conversations on contract compliance, market demand and future business.
- Ability to support commercial team in crafting and coordinating great customer events and content, quarterly business reviews, innovation, and partnership narratives.
- Proactive and ongoing dialogue with credit team for customer credit needs.
- Strong proficiency in excel and data analysis.
- Strong customer communication skills with diverse populations.
- Able to navigate internally within Batory.
- Able to work flexible hours.
- Strong project management skills with the ability to organize and execute complex projects.
- Organized with excellent follow through capabilities.
- Excellent time management skills with the ability to work independently.
- Proficiency in MS Office Suite. Advanced Microsoft Excel skills required.
- Proficiency in CRM systems and data analytics.
- Excellent multitasking skills and the ability to adapt to changing priorities.
- Detail-oriented with a commitment to accuracy in data entry and project execution.
- Strong communication and collaboration skills.
- Demonstrates a sense of urgency, ownership, commitment and focus to meeting deadlines.
- Ability to handle multiple projects simultaneously, prioritizing tasks based on deadlines and strategic…
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