Director, Operations - Corporate, Naperville, IL

Director, Operations - Corporate, Naperville, IL (01) – Five-Star Audio Visual

Founded in 1995, Five-Star Audio Visual, Inc. is a boutique audiovisual company proudly serving the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the U.S., delivering the highest level of service to our clients and their guests. For nearly three decades, Five‑Star has remained at the forefront of innovation, combining cutting‑edge technology, creative strategy, and personalized service to craft immersive experiences.

We become a true extension of our partners, embracing each property’s history, culture, and character to produce events that reflect their unique brand and vision.

At Five‑Star, our success is built on long‑term partnerships, exceptional service, and passionate people. We employ the most enthusiastic, creative, and flexible professionals in the industry; valuing every team member as an essential part of delivering extraordinary experiences.

Chief Operating Officer

• Maintain an appropriate level of public relations with employees, clientele and hotel staff
• Communicate effectively with the hotels’ staff and with the Director of Audiovisual
• Achieve budgeted rentals and maximum profitability
• Maintain existing programs and develop new concepts that ensure the highest possible level of quality equipment and service excellence
• Maintain knowledge of local competition, resources, and general industry trends and innovations
• Implement and support operating policies and procedures
• Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates
• Provide appropriate staffing to meet corporate objectives
• Coordinate internal training and development programs that foster promotion within the company
• Maintain updated and current knowledge of audiovisual projection, programming, sound, lighting, video, show direction, and all forms of audiovisual productions and equipment currently practiced by Five‑Star Audio Visual
• Maintain a current and secure inventory at location
• Maintain an ambitious, hard‑working, professional development of self and subordinates

• Other related duties as required or assigned

• Have the ability to effectively deal with people in a corporate environment
• Have the ability to be familiar with all office procedures as practiced by the company
• Have the ability to operate the business computer system
• Have the ability to make intelligent on‑the‑spot decisions pertaining to day‑to‑day operations
• Have the ability to work under pressure

• Minimum of 3 years experience in the audiovisual industry
• Advanced knowledge and experience with audiovisual setups and strikes
• Exceptional customer service or hospitality experience required
• Valid Driver’s License and a clean driving record are required to operate company vehicle
• Certification in audiovisual technology or related courses (preferred)

• Audio – microphones, speakers, sound systems, channel mixers, etc.
• Video – LCD, LED, projectors, screens, monitors, etc.
• Lighting – GOBO, gels, up lighting, basic lighting kits, stage lighting, etc.
• Computers – Advanced knowledge on PC and Mac software

• 401(k) with matching
• Roth 401(k) with matching
• Medical, Dental, and Vision Insurance
• Health savings account
• Life insurance
• Paid sick time
• Vacation time
• Company paid holidays