Customer Onboarding Specialist, Enterprise | Midwest

Employer Industry: Legal Technology (SaaS)

• Opportunity for career advancement and growth within the organization
• Flexible paid time off and sick leave, promoting work-life balance
• Comprehensive medical, dental, and vision insurance plans for you and your family
• 401(k) for US‑based employees and RRSP for Canada‑based employees
• Paid parental leave and additional insurance coverage options
• Dynamic work environment with a focus on collaboration and innovation

• Lead comprehensive onboarding sessions for new customers, including trial kickoff calls and tailored training sessions
• Facilitate the handoff from Sales to Customer Success, ensuring all critical customer information is accurately documented
• Develop and deliver high‑impact onboarding and training sessions to equip customers with necessary skills
• Collaborate with cross‑functional teams to address customer requirements and feedback promptly
• Engage with key decision‑makers to establish success metrics and advocate for customer improvement

• 5+ years of experience in customer onboarding, implementation, or success roles, preferably within the SaaS or legaltech industries
• Proven ability to manage end‑to‑end onboarding processes for enterprise clients and high‑value accounts
• Excellent verbal and written communication skills for presenting technical solutions to non‑technical stakeholders
• Strong project management, organizational, and problem‑solving abilities
• Willingness to travel up to 50% for onsite customer engagements and training sessions

• High technical aptitude with a strong understanding of SaaS platforms and relevant legaltech applications
• Proven track record of driving customer adoption and achieving high trial‑to‑subscription conversion
• Ability to work collaboratively in a fast‑paced, cross‑functional environment with a customer‑first mindset

#Legal Tech #SaaS #Customer Success #Career Opportunity #Onboarding Specialist

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