Membership Service Associate; Front Desk Staff - Randolph County YMCA

Membership Service Associate (Front Desk Staff) – Randolph County YMCA

Administrative

• Partner with the branch management team to implement membership policies (SOPs) and all systems that support branch membership, program and marketing objectives.
• Enter membership and program registration data into HRIS operating system.
• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count.
• Participate and recruit participants for member challenges also known as member visit drivers.
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensures established processes for touring and following up with membership inquiries are followed.
• Assist with the attainment of membership department strategic plan goals.
• Provide feedback and offer solutions regarding gaps in service and/or member concerns.
• Work continually towards self-development to stay current on customer service, sales, and Leader procedures & practices.
• Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills.
• Effectively handle conflict and member complaints, with the support of the center Membership Director.
• Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.