Customer Service II - Bilingual

Job Title:

Customer Service II – Bilingual (Experis)

Location:

Lake Bluff, IL

Pay: $23/hr (W2)

Our client, a leading organization in the industry, is seeking a Customer Service II – Bilingual to join their Customer Support Department supporting global HR service operations. The ideal candidate will demonstrate excellent communication skills, patience, and a proactive attitude.

• Resolve customer inquiries with timely, accurate, and professional responses across multiple contact channels.
• Collaborate with HR service teams worldwide to drive issues to resolution efficiently and effectively.
• Identify at‑risk customer relationships and initiate compassionate corrective actions, utilizing available tools and resources.
• Gather and leverage customer feedback to identify opportunities for service improvement and team development.
• Maintain high standards for schedule adherence and reliability while managing complex queries related to HR processes.

• Strong organizational skills with the ability to handle multiple communication channels simultaneously.
• Proficiency in Microsoft Office, especially Excel, and experience with HR systems like Workday or Salesforce is a plus.
• Fluency in English and excellent verbal and written communication skills in Spanish are required.
• Ability to work flexible hours and adapt to seasonal overtime demands.
• Knowledge of HR programs and processes, with a focus on continuous improvement opportunities.

• Competitive pay rate aligned with industry standards.
• Medical and Prescription Drug Plans.
• Dental Plan.
• Vision Plan.
• Health Savings Account.
• Health Flexible Spending Account.
• Dependent Care Flexible Spending Account.
• Supplemental Life Insurance.
• Short Term and Long Term Disability Insurance.
• Business Travel Insurance.
• 401(k) with match.
• Weekly Pay.

• Opportunity to work in a dynamic, inclusive environment that values diversity and collaboration.
• Engagement in meaningful work that impacts the customer experience positively.
• Development of valuable skills in customer service and HR processes.
• Supportive team environment with opportunities for growth and advancement.

If this is a role that interests you, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells. Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast‑changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years.