Customer Service Representative

Location: Carterville

# Customer Service Representative Hot Job
310 W. Plaza Drive - Carterville, IL 62918## Overview Position Type Full Time Job Shift Day Education  Level High School Category Health  Care## Description
** Position:
** Customer Service Representative  
*
* Location:

** Integrated Health of Southern Illinois  
*
* Work Schedule:

** Hours will fall within the range of 7:30 a.m. to 5:00 p.m. Employees will work an 8-hour shift within this window, with schedules varying based on operational needs.
** Position Summary
** The Customer Service Representative plays a critical role in shaping each patient’s experience with Integrated Health of Southern Illinois, a growing, multi-disciplinary healthcare organization committed to high standards, strong teamwork, and exceptional patient experience. This position requires empathy, accountability, adaptability, and a commitment to excellence, with an expectation that team members take ownership of their work. Successful candidates are coachable, solution-oriented, and committed to improving patient experience and team performance.
** Duties and Responsibilities
*** Serves as a welcoming and respectful first point of contact for patients over the phone
* Listens carefully to patient needs and responds with clarity, compassion, and accuracy
* Manages voicemail messages and ensures timely follow-up and resolution
* Accurately gathers and updates patient demographic information in accordance with EMR and regulatory standards
* Schedules appointments with attention to access, patient needs, and clinic efficiency
* Collects balances owed and explains billing information clearly and professionally
* Addresses routine patient concerns and seeks solutions before escalating issues
* Maintains organized workflows and a professional workspace
* Demonstrates ownership by completing tasks thoroughly and following through consistently
* Contributes to team goals and continuous improvement efforts
* Completes additional duties as assigned by Manager
** Benefits
* ** Paid Time Off (PTO)  + Employees typically earn 5 paid vacation days during the first year, an additional 5 in the second year, and another 5 starting in the fifth year (maximum 15 days).  + Vacation time accrues monthly after 90 days of employment.  + Additional unpaid time off is often approved when requests are reasonable and don’t affect operations.
* Holidays  + Integrated Health observes the following paid holidays:
New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and the Day after Christmas.  + Full-time team members receive holiday pay when scheduled on those days.
* Sick Time  + Sick time accrues at 2 hours per month (approximately 3 days per year).
* Retirement  +
• 401(k) plan
* Health & Wellness Benefits  + Health Insurance:
Offered through our group medical plan.  + Specialty Care Access:
Free chiropractic, family medicine, and non-counseling psychological services for team members and immediate family.  + Voluntary Insurance Options:
Dental, vision, cancer, and life insurance available through Colonial, Liberty, and AFLAC (employee-paid via pre-tax payroll deductions).  + Wellness Café Plan:
This plan provides pharmacy savings, wellness tools, and telehealth access at no cost, while helping lower taxable income and potentially increasing take-home pay. Not associated with group health insurance plan.## Qualifications
** Education & Experience
*** High school diploma or equivalent
* Minimum of 1 year experience in medical scheduling, customer service, or call-based support required
* Prior experience in healthcare, medical scheduling, or insurance environments is a plus
* Excellent computer skills, including 10-key, with accurate typing speed of 45+ WPM
* Ability to navigate multiple software systems while maintaining attention to detail
* Demonstrated confidence in helping patients move from inquiry to scheduled care may lead to growth and advancement opportunities.