Personal Lines Customer Service Representative

Epic One Insurance Group, based in the charming town of East Dundee, Illinois, is renowned for its commitment to outstanding customer service and community-oriented values. We are currently seeking a Customer Service Representative who exudes a passion for delivering exceptional service in an on-site environment. As a valued team member, you will play an integral role in ensuring our clients receive unparalleled support and guidance.

Daily, you will interface directly with policyholders, addressing inquiries and providing efficient solutions. Our team embraces a positive and inviting atmosphere, which is fostered by supporting each other and celebrating success at every turn. If you thrive in a customer-centric role and are eager to make a genuine impact, you're the perfect fit for our team. Join Epic One Insurance Group, where your contributions will be the cornerstone of our success, and help us continue our legacy of excellence in customer care.

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Flexible Schedule

• Client Engagement:
  Provide exceptional service by ensuring customer inquiries are addressed promptly and efficiently.
• Policy Management:
  Assist clients in understanding their insurance policies, making changes,
• Issue Resolution:
  Handle and resolve client concerns and issues with a positive and proactive approach.
• Renewal Processing:
  Manage policy renewals to ensure continuous coverage for clients.
• Communication:
  Maintain clear and effective communication with clients to enhance their satisfaction and loyalty.
• Record Keeping:
  Keep accurate records of client interactions and transactions.
• Team
  
  Collaboration:
  
  Work closely with other team members to ensure a seamless and high-quality client service experience.

• Experience:
  
  At least 1-2 years of customer service experience, preferably in the insurance industry
• Communication
  
  Skills:
  
  Exceptional verbal and written communication capabilities
• Customer-Focused: A strong dedication to delivering outstanding service and solving client challenges
• Problem-Solving:
  Ability to think critically and provide effective solutions
• Organizational
  
  Skills:
  
  Must be detail-oriented and able to manage multiple tasks simultaneously
• Technical Proficiency:
  Comfortable using insurance management software and general office applications
• Team
  
  Collaboration:
  
  Ability to work well within a team and foster a positive work environment
• Availability:
  Ability to work on-site at our East Dundee location with a flexible schedule