Client Administrator

Location: Lake Bluff

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POSITION SUMMARY:

Mariani Landscape is hiring a Client Administrator. As a Client Admin, you are a key point of contact for our clients and a trusted partner to our internal teams. You will provide administrative, operational, and customer service support, handling client inquiries, service requests, billing support, and account maintenance. You will work closely with Client Representatives, Operations, and Accounting to deliver an exceptional client experience and keep services running efficiently.

JOB DUTIES AND RESPONSIBILITIES:

Respond to client questions about services, billing, contracts, and accounts in a timely, professional manner

Coordinate communication between clients, Client Representatives, Operations, and other internal departments

Create, maintain, and update client records in company systems, including billing, contact, service, and property details

Process and track service requests, account changes, and follow-up items through completion

Support client onboarding and ensure accurate account setup

Manage contracts, change orders, renewals, and service agreement documentation

Assist with billing inquiries and coordinate resolution with Accounting and Operations Help resolve client concerns and escalate issues that need additional support or decisions

Serve as a primary contact for client inquiries by phone, email, and other channels, and assist with Office Coordinator duties as needed

Keep accurate documentation of client communications, requests, and resolutions

Generate reports and provide administrative support as requested

Identify opportunities to improve client service processes and operational efficiency

Help train new team members, share client feedback, and pitch in on other department or business needs, such as snow removal emergencies or holiday retail

QUALIFICATIONS:

Two or more years of customer service, administrative support, client support, or related experience

Strong verbal and written communication skills

Strong organizational and time management skills, with the ability to manage a high-volume workload and juggle competing priorities

Proficiency in Microsoft Office, including Outlook, Word, and Excel High accuracy and attention to detail

Strong problem-solving and customer service skills

Associate degree in Business Administration, Communications, or a related field (not required)
Experience in landscaping, construction, property management, or another service-based industry

Experience with CRM, ERP, or service management software, including Aspire or similar business management software

The Perks
401(k) plan with company match

Medical insurance

Dental insurance

Vision insuranceFSA/HSAPerk Spot Long -Term Disability and Life Insurance Paid time Off Tuition Reimbursement (after one year of service)
Pay Transparency Mariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed. Mariani Enterprises LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Position Range:$21.00 - $25.00 per hour Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.