Content Manager

About the Company

WEBIT Services is one of the leading Managed Services Providers in the Chicago area. We are an employee‑owned, values driven company that has been awarded the Torch Award for Ethics by Better Business Bureau. We are passionate about using technology to create meaningful change in the world.

We created Upstream Impact, our software development division, to amplify positive human impact by empowering mission-driven organizations to serve more people, more efficiently. We do this by developing modern software solutions through a culture of innovation, collaboration and continuous improvement.

This role exits because Upstream Impact a trust-first marketing engine using the, They Ask, You Answer + Endless Customers approach: consistently answer real buyer questions with clear, honest content and video. We are looking for a full‑time Content Manager to own this effort and build written content and video content that educates and drives pipeline.

This role will build and run content engines with distinct brands, voices, and audience for the SaaS products we have developed. They are:

• Panty Easy – Empowers food banks to and pantries to run online markets with ease, with tools for client registration, inventory tracking, distribution and order fulfillment.
• Care Impact Tracker – Helps community‑based care providers track services, attendance, and billing for people with intellectual and developmental disabilities.

This role will interview internal subject matter experts (SME's) and publish articles and videos within 2 weeks of hire.

Establish a publish cadence and publish 2 to 3 high-quality educational articles per week and ongoing publish 5+ content pieces weekly (written/video).

Manage email campaigns, social distribution and analytics and track report content traffic and sales.

• Own the editorial calendar and backlog.
• Prioritize Cost, Problems, Comparisons, Reviews.
• Manage brand voice.
• Create clear educational articles to reduce confusion.
• Plan, film and edit long‑form video and repurpose into short clips to support social media and email.
• Collaborate with sales to publish what they need to close deals.
• Own newsletters, analytics, and reporting. Support SEO.
• Use AI tools as necessary to speed up creation.

• Passionate writer and video creator.
• Skilled interviewer and story extractor.
• Confident editor and video production.
• Organized and deadline driven.
• People first mindset.

• Company-paid Day 1 Health Insurance for Employee
• Company-paid AD&D Insurance
• Company-paid LTD & STD Insurance
• Unlimited PTO
• Employee Assistance Program
• Dental Insurance
• Vision Insurance
• 401k
• Life Insurance