Supervisor, Engineering, Operations Manager

Join the Supervisor role at ITG Communications, LLC
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Provided by ITG Communications, LLC. Actual pay will be based on skills and experience — talk with your recruiter to learn more.

Base pay: $59,000.00/yr - $60,000.00/yr

Responsible for supervising, coordinating, and monitoring the activities of both in‑house and contract fiber technicians across all fiber projects. Negotiates and monitors progress on new build, rebuild, extension, expansion, design, and planning. Sets priorities for the fiber team, assigns tasks, and checks work at regular intervals. Directs the work of at least two full‑time employees or their equivalent, ensuring quality, safety, and compliance.

• Supervise direct and functional reports; coach and monitor performance against established goals.
• Inspect the quality of work of in‑house technicians and contractors, ensuring all federal, state, and company standards are met.
• Develop and implement methods, practices, policies and procedures; inform employees of changes.
• Review and analyze service, quality control, maintenance, and operational reports to identify non‑conformities.
• Develop and assign work schedules.
• Ensure resources (vehicles, equipment, inventory) are maintained in proper working order.
• Maintain open communications with other departments.
• Analyze needs and designs for fiber construction projects.
• Perform field walk‑outs as required.
• Coordinate with engineers and developers to design the plant, drawing and sketching installation and cable locations, and completing bill of materials (BOM).
• Practice company safety policies and procedures and ensure compliance.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance; willing to work nights, weekends, variable schedules and overtime as necessary.
• Perform other duties and responsibilities as assigned.

Education

High school diploma or equivalent.

Relevant Work Experience

• 2–5 years technical experience in splicing and troubleshooting fiber.
• 2–5 years supervisory experience with a steady work history (preferred).

Skills and Abilities

• Strong computer skills and proficiency in Microsoft Outlook, Word, Excel, Smartsheet.
• Strong verbal and written communication skills.
• Ability to prioritize and organize effectively.
• Ability to handle multiple projects and tasks.
• Ability to make decisions and solve problems under pressure.
• Ability to manage emergencies and rapidly changing priorities, and to direct work activities of others under all conditions.
• Ability to supervise and motivate others.
• Ability to work independently.
• Ability to read and understand construction drawings.
• Ability to read, edit, and understand fiber optic designs and/or schematics.
• Knowledge of the physical construction and design of aerial and underground cable plant, including coax & fiber.
• Basic knowledge of various fiber cable builds (FTTU, MDU/SDU, nodes, Metro‑E, etc.).
• Basic knowledge of operating a signal level meter, OTDR and optical light meters.
• Ability to lift up to 50 pounds.
• Valid driver’s license and clean driving record.

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories.

ITG’s policy complies with all applicable federal, state and local laws regarding consideration of unemployment status in hiring decisions.