Product Service Engineer

Job Title

Product Service Engineer

Decatur, IL, Mossville, IL (AC), Tucson Proving Ground

Up to 50%

Available

Not Available

As a Product Service Engineer at Caterpillar, the successful candidate will be responsible for providing continuous support and technical guidance to Customer and Dealer personnel. Product Service Engineers are responsible for assisting, identifying and correcting product deficiencies, improving product design and adapting improvements to product in the assigned. Part of your role will be to keep Engineering, other Service Engineering management personnel, and the dealer organization appraised of activities and/or status of product problems.

They perform these functions by preparing Failure Analysis, Summary Reports, and reviewing Problem Lists.

• Field Follow and support for New Product Introduction
• Responsible for identifying and correcting product deficiencies, improving product design and adapting improvements to product in the assigned area of responsibility using the CPI and DSN processes.
• Maintain technical liaison between Caterpillar and Dealers utilizing the Caterpillar DSN system.
• Prepare Failure Analysis, Summary Reports, initiate & review Problem Lists, and inform appropriate persons on problem solution.
• When a product problem is solved, initiate a Technical Information Bulletin, Service Magazine or Service Letter to notify field and dealer personnel, and provide a basis for publication to dealers.
• This position will include travel to Customer mine sites for field follow and investigation.

• Strong Electrical and or Mechanical aptitude, from a degree or trade background.
• Excellent communicator with technical clients, good interpersonal skills and the ability to influence and motivate others.
• Engineering or manufacturing background plus familiarity with materials, equipment and processes.
• College or university degree or equivalent experience.

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

$ - $

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees

December 5, 2025 - December 17, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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