Technical Support Engineer - Electrical Systems

Posted on October 15, 2026

Showing 1 location

Chillicothe, IL 61523, USA

• On-site
• Electrical Engineering
• Full-Time
• Requisition #: TECHN
  001837

RFA Engineering (  ) is an engineering service provider dedicated to delivering our clients with timely engineering support and expertise. We are seeking an entry-level to experienced candidate to become an integral part of our engineering team. The selected candidate will work with an experienced engineering staff using state-of-the-art engineering tools & processes. This position will operate onsite at our customer's world-class engineering and manufacturing facility.

This is a full-time position with a full benefit package listed below that includesopportunitiesfor professional growth, direct hire by our customers, and additional opportunities within our own organization.

Technical Support Engineer - Electrical Systems

This position will serve as an escalation point for complex technical issues involving connected equipment, electronic systems, communication networks, and telematics hardware. The engineer will collaborate with product support, service engineering, dealers, customers, and cross-functional engineering teams to investigate problems, identify root causes, and coordinate effective resolutions.

• Investigate and resolve escalated technical support cases involving telematics connectivity and electronic systems.
• Provide advanced troubleshooting support for issues escalated by customer support teams.
• Collaborate with dealers, customers, engineers, and product support personnel to gather information and drive issues toward resolution.
• Diagnose problems involving electrical systems, communication networks, embedded controllers, and connected equipment.
• Interpret electrical schematics, component data sheets, wiring information, and system documentation.
• Analyze system data, diagnostic information, logs, and other technical resources to identify potential root causes.
• Troubleshoot communication issues involving J1939, Ethernet, Modbus, and related network protocols.
• Reproduce reported issues using available telematics test equipment and engineering tools.
• Escalate critical or highly complex issues to the appropriate service engineering or product engineering teams.
• Clearly document troubleshooting activities, technical findings, corrective actions, and recommended next steps.
• Communicate technical information effectively to both technical and non-technical stakeholders.
• Support continuous improvement efforts involving telematics connectivity, product quality, and customer support processes.

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, Software Engineering, or a related technical field.
• One to two years of relevant engineering, technical support, product support, or troubleshooting experience.
• Relevant internship or co-op experience will be considered.
• Foundational understanding of structured troubleshooting and root-cause analysis.
• Electrical or electronics background with the ability to interpret schematics.
• Understanding of J1939, Ethernet, Modbus, or similar communication protocols.
• General knowledge of embedded electronic systems, computer hardware, and software.
• Strong technical communication and documentation skills.
• Strong analytical, problem-solving, customer-service, and interpersonal skills.
• Ability to work effectively with dealers, customers, and cross-functional engineering teams.
• Ability to work onsite in Mossville, Illinois.
• Ability to travel within the United States up to 25%.

• Experience troubleshooting telematics, connectivity, IoT, or remote-monitoring systems.
• Experience supporting mobile equipment,…