Dealer Floor Person; Harrah's Metropolis, IL

Job Title: Dealer - Other and Floor Person

Position Code: 000807

Department: Tables

Reports To: Floor Person

Pay Type: Varies

Minimum Age: 21 yrs

• Varies
• 21 yrs
• Medical, Dental, Vision, Life & Disability Insurance
• , 401(k), Paid Time Off, Education Assistance, Team Member Discounts

As dealer - takes and pays losing and winning bets; deals assigned game in a professional manner, while extending the utmost in courtesy and game protection

As floor person - implements procedures, trains and monitors performance of dealers to ensure accuracy and customer relations; enforces company policies and procedures through coaching and/or discipline; oversees working function of Tables Department and its monetary assets

• Converse with players; the length and content would be determined by good judgment and common sense.
• Utilize the highest degree of technical skill in dealing games, providing prompt, accurate and courteous service to playing customer, in accordance with the accepted operating rules, policies and procedures.
• Maintain a proper pace of the game (fast, even tempo, giving players enough time to make bets, but not allowing the players to set the pace).
• Process all cash and otherwise maintain proper handling and custody of cash and gaming check entrusted to him.
• Take losing bets and pay winning bets according to established rules and procedures.
• Notify floor person of any irregularities in customer play and transactions during shift.
• Performs other related duties as requested.
• Must assure exceptional customer service to all patrons by communicating in a pleasant, friendly and professional manner at all times.
• Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members.
• Safeguard company assets located in the area
• General management of assigned area on shift
• Handling tables employees' grievances and/or discipline
• Enforces rules & regulations of casino for pit games
• Utilize road map to effectively plan work functions of tables department & its employees
• Attend to customer disputes arising in the casino on his/her shift
• Make recommendations for transfers/promotions through the e-transfer system
• Oversee games in progress, customers & employees in assigned area
• Maintain proper table inventories through fills & credits
• Issues playing cards & dice and reviews for irregularities
• Directs assignments of pit personnel, trains & counsels pit personnel
• Performs other related duties as requested

• Must be High School graduate or GED equivalent. Minimum of 1 year experience as a Dealer in 2 or more primary games (BJ, Craps, Roulette).
• Must have a neat and professional appearance and upbeat and enthusiastic personality, be team oriented and enjoy working with & assisting people.
• Must be 21 years of age.
• Must possess good organizational and customer relation skills.
• Proficient with iOS devices
• Proficient in English verbal & written
• Supervisory experience and/or a bachelor's degree in business or related field are also preferred
• Total compliance with all Internal Controls and Company Policies as required

PHYSICAL
- Must be able to:

• Stand for prolonged periods of time.
• Work in the casino floor pit area with limited access space of approximately two & one-half feet by twenty feet.
• Tolerate varying conditions of noise level, temperature, illumination and air quality.
• Reach and bend from a standing position of approximately forty-eight (48) inches across the table, left, center and right.
• Have eye/hand coordination and manual dexterity necessary to handle cards, chips and currency.
• Must be able to handle currency and coin.
• Must be able to see in normal vision range.
• Must be able to see and differentiate colors.
  
  Cannot be colorblind.
• Must be able to hear, can be augmented with hearing aid.
• Climb stairs repeatedly.

MENTAL
- Must be able to:

• Ability to read, write & speak verbally.
• Have the ability to distinguish letters, numbers, symbols.
• Must have basic & intermediate math skills to distinguish winning/losing combinations and complete customer transactions.
• Establish and maintain a relationship with customers for repeat business.
• Use of calculator and telephone.
• Must have ability to maintain an effective working relationships with and communicate directly and by transcription with guests, general public, management and staff.
• Understand and comply with Policies and…