Director of Retail & Commercial Banking

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FT Salary Full-Time Senior Management Vandalia, IL, US

Salary Range: $90,000.00 To $ Annually

The FNB Community Bank is locally owned in Bond, Fayette, and Marion Counties. Established in 1865, we currently have 7 locations in the following communities:
Vandalia, Patoka, Ramsey, Greenville, & Mulberry Grove. We have a Director of Retail and Commercial Banking
position available at our
main office
in Vandalia.

The Director of Retail and Commercial Banking will provide leadership to our retail and commercial banking teams and will be responsible for superior customer experience as well as promoting a service culture through coaching, guidance, and staff motivation for each of our retail and commercial banking locations. Achieves individual and banking center goals through new business development, referral retention, and expansion of account relationships.

In collaboration with the COO and senior management, this individual would share in meeting banking center profitability targets.

Responsible for the management of the banking center teams including service, sales, and operations

• Ensures training and development of retail and commercial banking staff occurs on bank values, operational processes, policies, and procedures
• Creates a positive working environment that facilitates exceptional service, expanding profitable customer relationships and employee engagement
• Support an environment that promotes providing a level of care that makes customers feel welcomed, significant, and engaged
• Engages banking center team to take ownership of achieving personal and banking goals
• Manages difficult or emotional customers
• Leads all aspects of retail sales and service within the banking centers
• Accountable for the attainment of banking center sales, service, and financial goals
• Review products/services for relevancy, cost and pricing
• Review new products/services for suitability with customer needs or desires
• Facilitate regular team meetings focused on sales, service, and product training
• Perform regular coaching sessions in sales, referrals, customer service, and teamwork
• Provide reward and recognition as appropriate

• Maintains security procedures to protect the team and banking centers against robbery and other criminal acts
• Ensures audit controls are followed to protect the bank from unnecessary risk and exposure
• Support compliance with regulatory laws and guidelines such as OFAC, Bank Secrecy Act/Anti-Money Laundering Act, USA Patriot Act, Regulation CC and Regulation E
• Serves as a communication link between all departments and Leadership to ensure the Banking Center Teams are informed and understand directives, bank financial performance, initiatives, and other pertinent information

• Educates banking center teams about products and services offered through other lines of business
• Focus on enhancing customer relationships through referrals
• Collaborates with other internal business partners to provide comprehensive solutions to customer’s financial needs
• Maintains a consistent calling effort, achieving established goals for quantity and quality of calls
• Participates in community organizations and activities to enhance the bank’s image and develop additional business and referral sources

• Supervises the accumulation of accurate reporting of financial, performance, and regulatory data, ensuring timely delivery
• Assist the CFO in e stablishing and maintaining proper expense controls to stay within budget and explain any significant variances
• Conducts annual employee performance reviews creating accountability through performance measurement against objectives, using the review process to build motivation and commitment
• Prioritizes and plans work activities for self and banking centers
• Adheres to all department and company policies and procedures and follows applicable banking regulations
• Performs additional duties as assigned or required

• Comprehensive health, disability, and life insurance
• 401(k) retirement plan with employer match
• Paid time off and holidays
• Paid parental leave
• Professional membership opportunities

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing…