Community Service Officer

Job Description

The City of Naperville’s Police Department seeks a part-time (30 hours/week) Community Service Officer (CSO) to assist the Patrol Division. The position works Monday‑Friday (exact hours to be determined) and includes working holidays. Occasional coverage of front desk duties may also be required.

This role is represented by MAP 744. Wage rates and benefits are subject to the Collective Bargaining Agreement.

The CSO will focus primarily on vehicle‑service responsibilities, including transporting department vehicles to the City garage, completing vehicle inventory, and performing safety checks and monthly inspections. The officer may also perform other CSO functions such as completing police reports, enforcing city ordinances, issuing parking citations, directing traffic, assisting police during large community events, and providing help to motorists with directions, vehicle breakdowns, lockouts, and towing.

• Greeting and assisting the public
• Completing criminal and non‑criminal reports and walk‑in accident reports
• Answering phones and directing calls
• Conducting follow‑up calls and interviews
• Handling and submitting evidence
• Fingerprinting

Standing, bending, and walking are required throughout all seasons.

Minimum requirements:

• One year of experience in a role with heavy public contact, preferably in law enforcement
• High school diploma (or equivalent)
• Good driving record

Preferred qualifications:

• 1–2 years of experience in a related field
• Association’s degree (preferred)
• Strong customer service skills and proven ability to interact effectively with the public
• Knowledge of Illinois criminal and traffic laws, city ordinances, streets, and geography
• Previous law‑enforcement experience and familiarity with police practices and services

Selected candidates will undergo a background check, polygraph exam, and post‑offer drug screen.

The City of Naperville, Illinois, is a dynamic community of 153,000 residents located 28 miles west of Chicago. Naperville has been named one of the best U.S. cities for living, noted for its family‑friendly environment, excellent schools and library system, low crime rate, and vibrant downtown. The municipal government employs over 900 professionals across many job categories, offering a collaborative environment, forward‑looking leadership, and a competitive benefits package.

Applications should be completed thoroughly. Resumes will NOT be accepted in lieu of a complete application; they must be attached to the application. Include all requested education, experience, attachments, and other information when submitting. Incomplete applications will be rejected. Notifications will be sent electronically to the email address provided in the application.

THE CITY OF NAPERVILLE IS AN

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The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations during the recruitment process should notify Human Resources at (630) 305‑7066.