Scheduler, Healthcare

Join Our Team at Maryland Oncology Hematology! We’re looking for passionate and talented professionals to provide exceptional cancer care. With 15+ locations across Maryland and DC, we offer a dynamic and supportive environment where you can grow and thrive.

Under general supervision, the employee is responsible for scheduling patient appointments and tests efficiently and timely. They answer all incoming calls and direct callers to appropriate personnel, serving as a liaison between patients and medical staff. Responsibilities may include outside scheduling or surgical scheduling duties. The employee supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

• Answers all incoming calls, assesses callers’ needs, and directs to appropriate personnel. Pages clinic personnel as appropriate and obtains and communicates messages accurately and timely.
• Schedules new patients, patient referrals, and returning patients in the computer system in accordance with physician and/or office guidelines. Sets up new and referred patients with appropriate documentation and coding, and cancels or reschedules appointments as needed.
• Obtains and enters all insurance authorizations and correspondence relating to referrals in patient charts and/or electronic medical records (EMR).
• Collects co‑pays, deductibles, and other out‑of‑pocket amounts at time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding, and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to front‑office efficiency and covers other front‑office functions as requested.
• Prepares correspondence, memos, forms, and other typing tasks as requested by supervisor.
• Schedules outpatient appointments/testing/surgeries and hospital admissions upon request, obtaining necessary pre‑certification as required.
• Communicates to patients about surgeries or tests being scheduled, potential prep work, and obtains patient information as needed.
• Ensures pre‑operative tests are cleared for surgical procedures and communicates with physician and patients if further testing is required.
• Schedules post‑operative follow‑up appointments with physicians as needed.
• Possesses a basic understanding of medical terminology for tests and surgical procedures, including coding and the ability to look up codes specific to diagnosis, surgery, and scheduling procedure.

High school diploma or equivalent required. Position is entry level and requires 0‑3 years of experience preferably in a medical office setting. Knowledge of medical terminology and coding is a plus. Must have excellent written and verbal communication skills. Proficiency in Microsoft Office (Outlook, Word, Excel) required.

The physical demands described here are representative of those that must be met to perform the essential functions of this job. Reasonable accommodations may be made. Work may require sitting for long periods, stooping, bending, stretching, and occasionally lifting files or paper up to 30 pounds. Requires manual dexterity sufficient to operate keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing normal for telephone contacts.

Requires prolonged computer use.

• Uses Technical and Functional
  
  Experience:
  
  Possesses up‑to‑date knowledge of the profession and industry; is a quick learner in the technical/functional area and accesses and uses other expert resources when appropriate.
• Demonstrates Adaptability:
  Handles day‑to‑day work challenges confidently, is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
• Uses Sound Judgment:
  Makes timely, cost‑effective and sound decisions; makes decisions under conditions of uncertainty.
• Shows Work Commitment:
  Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
• Commits to Quality:
  Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluates products, processes, and service against those standards; manages quality; improves efficiencies.

Work is performed in an office environment and involves contact with patients and public. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.