Receptionist, Healthcare

Company Overview

Modern Pain Consultants is a reputable interventional pain practice dedicated to providing comprehensive and compassionate care to patients suffering from chronic pain.

The Receptionist is responsible for the front desk operations, ensuring smooth patient check-ins and check-outs, and providing excellent customer service to our patients. This role requires exceptional communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare setting. The Receptionist will be an integral part of our team, contributing to the overall success of our interventional pain practice.

• Warmly welcome patients and visitors, ensuring a friendly and professional atmosphere.
• Verify patient information, including personal and insurance details, and update electronic medical records as necessary.
• Schedule patient appointments, consultations, and follow-up visits using the practice's scheduling software.
• Collect patient co-pays, deductibles, and outstanding balances, and process payments accurately.
• Answer phone calls, address inquiries, and provide information to patients regarding appointments, services, and general practice policies.
• Coordinate with medical providers and staff to schedule appointments, procedures, and consultations, optimizing patient flow and minimizing wait times.
• Remind patients of upcoming appointments via phone, email, or SMS, ensuring high attendance rates.
• Collaborate with the clinical team to manage the scheduling of urgent or emergent patient cases.
• Maintain patient records, ensuring accuracy, completeness, and compliance with privacy regulations.
• Assist in obtaining and organizing patient medical records, test results, and referral documentation.
• Manage incoming and outgoing correspondence, including faxes, emails, and mail.
• Assist with insurance verification, pre-authorization processes, and claims-related tasks as required.
• Maintain inventory of office and clinic supplies, restocking as needed.
• Provide exceptional customer service to patients, addressing inquiries, concerns, and requests promptly and professionally.
• Direct patients to the appropriate departments or personnel within the practice.
• Maintain a welcoming and clean reception area, ensuring a comfortable and organized environment for patients.
• Display empathy, patience, and sensitivity when dealing with patients experiencing pain or distress.
• Collaborate closely with the clinical and administrative teams to ensure effective coordination and communication.
• Participate in staff meetings, sharing updates, observations, and suggestions for improving front desk operations and patient experiences.
• Support colleagues with administrative tasks and provide backup coverage when needed.

• High school diploma or equivalent; additional education or training in healthcare administration is a plus.
• Proven experience as a Receptionist or in a similar customer service role, preferably in a medical or healthcare setting.
• Familiarity with medical terminology, procedures, and insurance verification processes is desirable.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using electronic health records (EHR) and scheduling software.
• Strong organizational skills and the ability to multitask effectively.
• Attention to detail and accuracy in managing patient information and administrative tasks.
• Ability to handle stressful situations with composure and maintain confidentiality.
• Knowledge of HIPAA regulations and patient privacy practices.
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).

Join our dedicated team of professionals and contribute to improving the lives of patients suffering from chronic pain.