Mental Health Intake Associate - Linden Oaks Medical Group Mill Street ; Naperville - Day Shift

Mental Health Intake Associate - Linden Oaks Medical Group Mill Street;
Naperville - Day Shift

Hourly Pay Range: $20.69 - $30.00. The hourly pay rate is determined by expertise and years of experience.

• Position:
  Mental Health Intake Associate
• Location:
  
  Linden Oaks Medical Group - Mill Street;
  Naperville, IL
• Full Time
• Hours:
  
  Monday–Friday 8:30 am‑5 pm; 1 evening until 7 pm per week

Provides initial response to callers within Linden Oaks Medical Group. Conducts initial assessment of callers and schedules behavioral health medication management, counseling, and group therapy appointments. Responds to and triages crisis calls. Registers, reviews and corrects patient registration information in the computer system. Verifies insurance coverage and eligibility on all accounts including Blue Cross HMOI members. Gathers necessary proof of insurance coverage, works closely with other departments regarding the certification process, exchanges and/or relays patient insurance information.

Meets with uninsured patients to discuss options and obtain payment when necessary.

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of patients served. Includes knowledge of the physical and psychological needs of patients served and the ability to respond appropriately to those needs.

• Answers telephone calls, determines nature of calls, assists callers in determining which services are appropriate, documents calls in Epic and routes to appropriate personnel.
• Responds to and triages crisis calls. Coordinates with clinical team to respond immediately to urgent situations.
• Schedules patient appointments or refers patients to navigation referral department via Epic.
• Enters data necessary for scheduling patients using departmental software.
• Assists in the preparation of communication to providers and/or clients regarding approvals, denials and confirmations.
• Checks software for daily visit cancellations.
• Schedules follow‑up appointments.

• Contacts insurance companies to verify eligibility and coverage and obtains detailed benefits for all levels of care.
• Conducts financial counseling with patients regarding benefits, usage and estimated patient portions.
• Meets with patients to explain options and collects payment when insurance cannot cover an account.
• Responds to telephone inquiries from patients and insurance companies.
• Handles price quotes for visits by meeting or phone.
• Answers patient questions about claim adjudication.
• Researches and resolves accounts as requested by management.
• Assists with pre‑certs for insurance companies.
• Receives and records patient payments at time of service, including co‑payments, balances and bad debt. Updates patient account information in Epic.
• Balances cash drawer, researches discrepancies or errors, and prepares day‑end close.
• Sends daily deposits to bank.
• Reconciles bank receipts to Epic batches.

• Greets patients and families arriving for scheduled appointments.
• Registers patients in the system.
• Scans paperwork into Epic.
• Reviews forms such as Release of Information, Agreement and Authorization with patients.
• Ensures mandatory forms are signed and reviewed.
• Checks patients in/out using Epic.
• Performs order entry as needed.

• Prepares all patient charts before each visit ensuring eligibility and paperwork are updated.
• Works Epic in‑basket messages and registration work queues.
• Prepares and mails “no‑show” letters to patients.
• Prepares bad debt letters.
• Runs provider waitlists.
• Processes medical record requests.
• Assists providers with requests (calls patients with instructions, types letters, etc.).
• Cover shifts at other sites as needed.
• Completes daily open/closing office checklist.
• Documents all incoming faxes in Epic.

• A significant level of communication skills.
• Some analytical ability.

• Minimum one year of previous Business Office/Clinic experience.
• Previous insurance and managed care experience.

• Premium pay such as shift, on call, holiday and more based on an employee’s job.
• Incentive pay for select positions.
• Oppo…