Medical Receptionist - Family Practice

3 days ago – Be among the first 25 applicants

Medical Receptionist – Naperville – Family Practice

• Full‑time, 40 hours per week
• Clinic hours:
  Monday & Thursday 8:00 AM–8:00 PM;
  Tuesday, Wednesday & Friday 8:00 AM–5:00 PM;
  Saturday 8:00 AM–1:00 PM.
• Location:
  
  640 Washington St., Naperville, IL 60540 (may require float to other Duly sites in Naperville, Aurora, Woodridge or Lisle).
• Travel required for float assignments.

• Acknowledge and welcome patients and visitors.
• Inform staff of patient/visitor arrival and provide instruction, assistance and information regarding paperwork and waiting times.
• Answer general questions about the facility (location, rest rooms, elevators, hours of operation).
• Maintain a clean and tidy waiting area with appropriate announcements and brochures.
• Assist patients with ambulatory difficulties.
• Obtain registration information and enter it into EPIC.
• Verify and update demographic and health plan information.
• Check patients in and out of the clinic.
• Provide information on payment obligations, HIPAA notice of privacy practices, clinic policies, and collect required forms and signatures.
• Schedule appointments in EPIC per practice protocol and convey schedule changes to appropriate staff.
• Print physician schedules and assist with lab or radiology testing appointments when needed.
• Maintain filing system and prepare charts per clinic specifications.
• Collect copays, cash, checks or credit card payments and post all payments in EPIC.
• Balance daily cash and collections; ensure cash drawers are secured and financial procedures followed.
• Answer telephone calls, take accurate messages and direct calls to the appropriate support staff.
• Understands limits of responsibility and does not provide medical advice to patients.
• Perform other assigned duties as required.

• Minimum of one year experience in a customer service setting, preferably a medical office.
• Basic knowledge of medical terminology.
• High‑school diploma or GED.
• Typing speed of at least 30 wpm (strongly preferred).
• Excellent service orientation and communication skills.
• Strong organizational, multitasking and adaptability skills.
• Teamwork disposition and willingness to assist others.
• Computer proficiency: EPIC software and Microsoft applications.

• Comprehensive medical, dental and vision benefits with healthcare navigation assistance.
• No‑cost access to a mental health benefit.
• Life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• Up to 12 weeks maternal parental leave at 100 % pay; financial benefit for adoption and surrogacy for non‑physician team members once eligibility is met.
• 40 hours of paid volunteer time off.

The base pay range is $15.00–$21.00 per hour, with additional compensation possible through shift differentials, bonuses and other incentives. Base pay is only a portion of the total rewards package.

Referrals increase your chances of interviewing at Duly Health and Care by 2x.