Client Access Representative

Job Description:

Job Title: Client Access Representative
Location: Pittsfield, IL
Department: Clarity Healthcare - Administrative Services
Employment Type: Full-time
Shift: Monday – Friday, 8:00 A.M. – 5:0 P.M.

Job Summary:
Are you a detail-oriented and customer-focused professional looking to make a positive impact in the lives of individuals seeking behavioral health services? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Centerstone of Illinois as a Client Access Representative
!

As a Client Access Representative, you’ll play a critical role in welcoming clients, maintaining accurate records, scheduling appointments, verifying insurance, and supporting a smooth and efficient front office experience. Our ideal candidate has strong customer service skills, attention to detail, and a passion for helping others navigate their care with compassion and efficiency.

Position Perks & Benefits:

• Loan Repayment and Tuition Reimbursement
• Pay $15.00 - $18.00
• 29 Days of PTO
• Eligibility for HRSA Loan Repayment (eligibility requirements apply)
• Employee benefits package – health, dental, vision, retirement, life, & more
• Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
• Company-paid basic life insurance
• Emergency Medical Leave Program
• Flexible Spending Accounts – healthcare and dependent child-care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program

Key Responsibilities:

• Greet and check-in clients, verify and update personal and insurance information
• Schedule clinician appointments and verify client benefits and eligibility
• Collect payments, issue receipts, and maintain financial documentation
• Handle appointment changes, no-shows, and cancellations in accordance with policy
• Answer phone calls, direct inquiries appropriately, and return messages as needed
• Prepare and manage client health records to ensure accuracy and completeness
• Maintain appearance and organization of the waiting area
• Utilize electronic medical record (EMR) system effectively and accurately
• Support service monitoring and quality improvement efforts
• Assist clients and staff in resolving issues during visits with professionalism and empathy

Education and/or Experience

Qualifications:

• High school diploma or GED required
• Previous customer service experience preferred

Additional Qualifications:

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to manage stressful situations with professionalism
• Basic computer and typing proficiency
• Reliable transportation to assigned location

As part of our talent review process, we may utilize technology that helps organize applicant information. This includes AI‑assisted tools that support our team by reviewing and sorting resumes in relation to the experience and qualifications connected to each role. These tools assist our recruiters, but all hiring decisions continue to involve human review and judgment.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture &…