Community Outreach Manager - St. Clair County, IL

Community Outreach Manager - St. Clair County, IL

Alpharus Health is a national nonprofit behavioral health provider dedicated to helping people build healthier lives. For nearly 60 years, we have provided substance use and mental health treatment that helps individuals, families, and communities find healing, hope, and lasting wellbeing. Our mission is simple:
We help people build healthier lives. By combining clinical expertise with a person-centered approach, we help people build the skills, resilience, and support systems needed to create meaningful, lasting change.

Promotes and oversees Alpharus' Community Outreach & Recovery Support (CORS) Program and its services to the St. Clair County community. Ensures the program supports access to resources for homeless and housing insecure individuals in the community while professionally representing the program to partners, stakeholders, community members and staff.

Community Outreach Managers are responsible for:

• Managing services and initiating corrective actions to ensure program and contractual compliance, and service delivery objectives are met.
• Conducting comprehensive assessments; monitoring operational trends and deficiencies to recommend improvements.
• Overseeing partnerships with Continuums of Care (CoCs) and other community providers to increase services for the priority population, including ensuring that individuals served have access to the coordinated entry system for services.
• Collaborating with harm reduction providers to reduce risk of overdose and negative outcomes among people who use drugs.
• Assisting Executive Director with developing a coordination plan to ensure that CORS staff understand how to refer individuals to services provided by community partners.
• Acting as Alpharus Health's liaison to the State Agencies for program matters and contract accountability.
• Assisting Executive Director with planning and monitoring program budgets and expenditures and refining program policies, standards, and services.
• Approving recommendations for community engagement and referral plans.
• Serving as resource to staff in resolving most complex case problems; conducting staff meetings to review program outcomes and progress.
• Serving as program liaison with partner/community organizations, criminal justice and social service agencies to maintain and foster cooperative working relationships.
• Scheduling and conducting presentations to support program outreach and public relations initiatives.
• Hiring, coaching, evaluating, and managing program staff.

Requirements:

• Bachelor's degree in psychology, social work, mental health counseling, or substance abuse counseling or a related field, Master's degree preferred.
• 5 to 7 years' experience with managing program operations, including at least 2 years of concurrent supervisory experience.
• Peer Support Workers (PSW) or Person with Lived Experience (PLE); CRSS certification a plus.
• Experience with street outreach in positions that demonstrate increasing responsibility.
• Well versed on the local community dynamics in the Metro East region, OUD/SUD, Social Determinants of Health, community partnerships.
• Strong leadership and management skills, communication and interpersonal skills.
• Knowledge of harm reduction and trauma-informed care, and good organizational and administrative abilities.
• Valid driver's license in good standing, automobile insurance, and reliable automobile to travel to various locations to supervise and meet with staff.
• Comprehensive knowledge of conflict resolution, intervention techniques, and confrontation skills.
• Familiarity with the social, cultural, and economic make-up of the service area and have ability and willingness to work with diverse populations.
• Possess the mental resolve to deal with complex, highly emotional and/or stressful situations.

Physical Requirements:

• Ability to walk and move about the community or facilities to perform outreach activities with the identified population.
• Ability to utilize trauma-informed and harm reduction approaches.
• Ability to engage and connect with individuals from historically disenfranchised communities/groups and provide strong patient advocacy skills.
• Ability to train and administer basic first aid treatment.
• Ability to use a keyboard and video display terminal to receive, retrieve, and/or audit information and data.
• Ability to respond to telephones, and to hear and detect alarms and unusual noises.
• Ability to drive a motor vehicle and maintain valid license and good driving record.

Work…