Hotel Arista Front Desk Agent​/Greeter

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Location: Hotel Arista

Department: Front Office

Reports to: Front Office Manager

Status: Hourly Non-Exempt

Compensation Range: $/hour plus gratuity, commensurate with experience and education.

Age Requirements: Must be 21+

Additional Requirements: Must have valid drivers license. Must have open availability.

This is a dual role in which the chosen candidate will work with the Hotel Arista Front Office Team in multiple capacities, as both a Greeter and Front Desk Agent.

• Acquires and relays information that personalizes the guest’s stay.
• Creates a ritual experience around arrival and departure.
• Conducts guest registration and follows check-out procedures as outlined in the Standard Performance Procedures.
• Offers the Personal Hosts business card at the end of the Welcome Ritual.
• Fulfills traditional concierge and bell person roles.
• Rooms the guest by:
• Transporting luggage to the room
• While escorting the guest make conversation and pick up clues that will personalize the guest’s stay
• Describe all facilities and note hours of operation
• Explain feature and functions of the guest room- i.e. nightlight, iPod docking, emergency evacuation procedures, etc.
• Answers Welcome Desk telephones and handles special requests, questions, complaints, and problems.
• Handles guests’ messages and mail (if applicable).
• Utilizes the FLASH report and Outlook calendar (i.e. selling status)
• Understands applicable emergency procedure and evacuation protocol
• Follows credit policy and procedures of the hotel.
• Be familiar with all aspects of the hotel.
• Maintains close and harmonious working relationships with all hotel departments.
• Maintains up-to-date knowledge of In Room Dining Menu to assist in taking orders and making suggestions to guests.
• Be fluent with Opera PMS, Guest History, Reservations, Ibahn, Digital Alchemy, Microsoft Outlook, and any other pertinent hotel operational technology.
• Transports guests and associates in company vehicles.
• Understands applicable emergency and evacuation protocol.
• Performs related duties as assigned

• Welcomes the guest, assists with the guest’s immediate questions, and brings luggage into the hotel.
• Upon arrival, obtains the guest’s name and passes it on to the Personal Host.
• Remembers guest names and use them often throughout each guests’ stay.
• Exchanges relaxed conversation while waiting with a guest.
• Provides farewell ritual as outlined in SPPs.
• Facilitates traffic flow into the front door and in the driveway and calls for outside transportation if necessary.
• Transports guests to local businesses and attractions in the area.
• Valet parks guests’ cars upon arrival and departure.
• Accountable for upkeep and cleanliness of the hotel vehicles.
• Examines limousines and any cars called by the hotel to make sure they are clean and up to luxury standards.
• Maintains Log and write reports on any incident involving a guest, employees or property damage.
• Maintains cleanliness of entrance inside and outside the hotel.
• Performs related duties as assigned.

• High school diploma or equivalent education

• Background in a luxury hospitality environment or a related field is strongly preferred, but willingness to learn the aspects of personalized and luxury service is more important.

• Must possess a valid Driver’s License and a clear motor vehicle record.
• Neat and clean appearance.
• Must be attentive, helpful, and courteous at all times.
• Must have a flexible schedule and be available to work nights weekends, and Holidays
• Excellent verbal and written skills
• Ability to follow through impeccably on details.
• Great enthusiasm and passion for making people happy.
• Ability to work in a team environment.

• Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation.
• Must be able to bend, stoop, squat, and stretch to fulfill job duties.
• Must be able to lift up to 75 lbs…