Hotel Arista Front Desk Agent​/Greeter

Full-Time Hotel Arista Front Desk Agent/Greeter

Join to apply for the Full-Time Hotel Arista Front Desk Agent/Greeter role at City Gate Hospitality LLC.

Pay Range: $18.00–$19.00 per hour plus gratuity, commensurate with experience and education.
Signing Bonus: $250 (90‑day waiting period applies).

Location: Hotel Arista
Department: Front Office
Reports to: Front Office Manager
Employment Type: Hourly, Non‑Exempt
Age Requirement: 21+
Additional Requirements: Valid driver’s license, open availability

This is a dual role within the Hotel Arista Front Office Team, functioning as both a Greeter and Front Desk Agent.

• Acquire and relay information that personalizes the guest’s stay.
• Create a ritual experience around arrival and departure.
• Conduct guest registration and follow check‑out procedures as outlined in the Standard Performance Procedures.
• Offer the Personal Hosts business card at the end of the Welcome Ritual.
• Fulfill traditional concierge and bell person roles.
• Room the guest by transporting luggage to the room.
• Escort the guest while making conversation and picking up clues that personalize the stay.
• Describe all facilities and note hours of operation.
• Explain features and functions of the guest room (nightlight, iPod docking, emergency evacuation procedures, etc.).
• Answer Welcome Desk telephones and handle special requests, questions, complaints, and problems.
• Handle guests’ messages and mail (if applicable).
• Utilize the FLASH report and Outlook calendar (i.e. selling status).
• Understand applicable emergency procedures and evacuation protocol.
• Follow credit policy and procedures of the hotel.
• Be familiar with all aspects of the hotel.
• Maintain close and harmonious working relationships with all hotel departments.
• Maintain up‑to‑date knowledge of the In‑Room Dining Menu to assist in taking orders and making suggestions to guests.
• Be fluent with Opera PMS, Guest History, Reservations, Ibahn, Digital Alchemy, Microsoft Outlook, and any other pertinent hotel operational technology.
• Transport guests and associates in company vehicles.
• Perform related duties as assigned.

• Welcome the guest, assist with immediate questions, and bring luggage into the hotel.
• Upon arrival, obtain the guest’s name and pass it on to the Personal Host.
• Remember guest names and use them often throughout the stay.
• Engage in relaxed conversation while waiting with the guest.
• Provide farewell ritual as outlined in SPPs.
• Facilitate traffic flow into the front door and driveway, calling for outside transportation if necessary.
• Transport guests to local businesses and attractions in the area.
• Valet‑park guests’ cars upon arrival and departure.
• Be accountable for upkeep and cleanliness of hotel vehicles.
• Examine limousines and any cars called by the hotel to ensure they meet luxury standards.
• Maintain log and write reports on any incident involving a guest, employee, or property damage.
• Maintain cleanliness of the entrance, inside and outside the hotel.
• Perform related duties as assigned.

• Education: High school diploma or equivalent.
• Experience: Background in a luxury hospitality environment or a related field strongly preferred; willingness to learn personalized and luxury service is more important.
• Skills: Valid driver’s license with a clear motor vehicle record; neat and clean appearance; attentive, helpful, and courteous at all times; flexible schedule and availability for nights, weekends, and holidays; excellent verbal and written communication; ability to follow through on details; enthusiasm for making people happy; teamwork orientation.
• Physical Requirements: Ability to walk and stand up to 8 hours a day, bend, stoop, squat, and stretch; ability to lift up to 75 lbs regularly.

• Major Medical Plans, Dental and Vision Insurance – single or family options available.
• Basic Life & AD&D – 100% employer paid.
• Short‑Term Disability – 100% employer paid.
• Supplemental Life, AD&D, Critical Illness, Accident and Disability – single or family options available.
• 401(k) Plan & Matching Program.
• Employee Assistance Program.
• Paid Leave Time (up to 40 hours/year).
• Paid Time Off…