Assistant Recreation Manager; Explorer

Assistant Recreation Manager (Explorer Activities)

Assistant Recreation Managers are key members of the Recreation Department’s leadership team and play a vital role in supporting the Recreation Manager and ensuring the smooth operation of The Forge Lemont Quarries. They are held to the same expectations whether serving as the designated MOD/LOD or working a guide/host shift, and they are expected to address issues promptly as they arise rather than waiting for someone else to take action.

They assist in carrying out daily operational plans, help coordinate recreational programs and activities, and provide consistent guidance to staff to ensure a safe, positive, and high-quality experience for all guests. Throughout their work, Assistant Recreation Managers are expected to maintain a professional and respectful demeanor and to model The Forge Lemont Quarries’ standards in both their actions and presentation, reinforcing the values and direction set by the Recreation Manager.

Asst. Recreation Manager responsibilities include, but are not limited to:

• Oversees Explorer Activities opening and closing procedures to ensure all areas are prepared for safe and efficient operations.
• Serves as a keyholder, responsible for opening and closing park and attraction gates and containers.
• Conducts comprehensive opening and closing park sweeps, including checking all doors, gates, and secured areas, verifying equipment and facilities are safe and operational, and ensuring the park is properly secured at the start and end of each operating day.
• Operates a company vehicle during assigned work hours as needed.
• Acts as the Manager on Duty (MOD) or Leader on Duty (LOD) during park operating hours.
• Provides support during staff training and onboarding processes.
• Acts as the primary responder in rescue and emergency scenarios.
• Assists with the maintenance of Exhilarate Activities as needed.
• Ensures staff members are taking all required and appropriate breaks.
• Acts as a “floater,” filling in wherever needed based on staffing demands.
• Assists in identifying and addressing staffing needs, including breaks, call‑offs, shift cuts, and calling in staff, as they relate to inventory, budget, guest satisfaction, safety, and company goals.
• Communicates with Forge leadership regarding any concerns, patterns, or general occurrences that do not align with company goals, standards, or expectations, both financially and culturally.
• Informs management of any incidents and, when necessary, completes and submits an incident report within 24 hours of the occurrence.
• Maintains an in-depth knowledge of all Exhilarate Activities and is able to facilitate them as needed.
• May be scheduled for other shifts as operational needs require.
• Is eligible to work barback shifts during park events.
• Enforces alcohol sales and distribution in accordance with The Forge policies and all local and state laws.
• Completes park sweeps in accordance with The Forge policies and practices, using this time to check on team members and equipment to ensure everything is functioning properly.

• Facilitates an open and welcoming work environment by being inclusive and professional with both employees and guests.
• Sets an example for expected performance standards and professional behaviors.
• Maintains an in-depth knowledge of EOPs, LOPs, SOPs, and current events and activities in order to effectively support staff and guest interactions.
• Maintains a strong working knowledge of current practices, information, and technical skills to ensure competency and the ability to successfully take on a variety of roles as needed.
• Communicates with all employees in a respectful and professional manner at all times.
• Holds themselves and others accountable for their actions and responsibilities.
• Demonstrates exceptional stewardship of park equipment, vehicles, and facilities.
• Treats employees and peers in a fair, consistent, and equitable manner.
• Remains open to and accepting of constructive feedback from employees, peers, and leadership.
• Ensures all employees adhere to conduct standards, guidelines, and expectations established by The Forge.
• Addresses performance or…