Intake & Eligibility Analyst

The Intake and Eligibility Analyst implements strategies to achieve organizational and Ability One program goals through independent eligibility analysis, recruitment execution, workforce coordination, compliance oversight, and the development and maintenance of partnerships with community-based organizations.

Implements strategies to achieve organizational and Ability One program goals through independent eligibility analysis, recruitment execution, workforce coordination, compliance oversight, and the development and maintenance of partnerships with community-based organizations. Implements and sustains established policies, procedures, systems, and documentation standards that directly impact regulatory compliance, contractual staffing requirements, and program outcomes. Typically works on projects and initiatives spanning 3–12 months and contributes to continuous process improvement within assigned functional areas.

• Implements recruitment strategies utilizing traditional and non-traditional sourcing methods to develop diverse and sustainable workforce pipelines. Conducts structured interviews, evaluates candidate competencies and work readiness, and determines program placement appropriateness.
• Manages full-cycle pre-employment processes including background screening, drug testing, eligibility documentation, offer administration, general hiring employee screening and transfers to the Ability One program if eligible. Monitors applicant progression from inquiry through onboarding to ensure regulatory and operational alignment.
• Facilitates enrollment and orientation processes; coordinates Ability One training integration with internal departments and monitors participant progress through intake and initial placement stages.
• Maintains regulatory documentation and case records in accordance with federal Ability One standards. Ensures audit-ready recordkeeping practices. Enters required eligibility disability determination information into Source-America’s system in accordance with federal reporting requirements to support tracking, review, verification, and audit compliance.
• Assesses workplace accommodation needs under ADA guidelines. Collaborates with Human resources to implement accommodations, determine rehire eligibility, address employment status changes, and ensure compliance.
• Conducts vocational and job-readiness assessments; monitors attendance during initial training, and performance indicators; documents case activity; and coordinates referrals to external support agencies as appropriate.
• Utilizes tracking systems to monitor recruitment activity, applicant flow, and program metrics; analyzes trends and adjusts outreach or intake processes to address sourcing challenges and workforce needs.
• Technical Skill:
  Applies advanced knowledge of Ability One eligibility standards, vocational rehabilitation principles, ADA considerations, and employment practices to independently evaluate applicant appropriateness and determine program eligibility. Maintains advanced knowledge of evolving federal Ability One eligibility regulations and policies to ensure ongoing regulatory compliance and program integrity. Reviews and analyzes medical documentation, secures supporting records from providers, prepares compliance documentation, and ensures participant files meet Goodwill policy, Source America standards, and federal requirements.
• Maintain safe and orderly work environment.
• Project and Change Management:
  Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
• Problem Solving:
  Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
• Community Engagement:
  Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
• Responsible for completing other duties/responsibilities as assigned.

• Minimum five years related professional experience in vocational rehabilitation, workforce development, compliance, recruiting, or related field.
• Background in…