Logistics Operations Engineer

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Base pay range: $70,000.00/yr - $/yr

At KNAPP (pronounced K‑NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value‑tech chain partner, partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI, and robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e‑commerce, apparel, and manufacturing.

We are a global company headquartered just north of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B and B2C customers. With over 7,200 employees worldwide in more than 50 countries, we are privately held and reinvest 7 % of revenue in R&D, ensuring a strong and vibrant future.

• Oversee WMS and WCS software functionality of a warehouse.
• Identify and resolve issues in WMS and WCS software applications.
• Independently monitor system hardware and software.
• Identify and resolve critical mechanical issues.
• Install software on Windows workstations and laptops.
• Provide logistical support for warehouse operations.
• Write management reports for the customer.
• Identify operational issues by observing and analyzing system performance.
• Continuously analyze and improve operational processes (measure throughput).
• Lead and supervise troubleshooting procedures such as Incident Management, Problem Management, and Change Management.
• Identify operational priorities by assessing objectives (measure uptime).
• Support continuous improvement processes (measure ITIL compliance, TPX Dashboard).
• Develop operational solutions by defining, studying, estimating, and screening alternatives.
• Determine impact on the entire logistics system.
• Anticipate operational issues by studying operational targets, modes of operation, and limitations.
• Monitor technical availability (CMMS, Logistic Dashboard).
• Monitor performance (Logistic Dashboard).
• Demonstrate KiSoft Warehouse Management and Control System expertise (WMS/WCS).
• Support commissioning activities for projects requiring WMS/WCS, including planning, coordination, and testing.
• Modify and enhance KNAPP’s software product to sustain warehouse operations.
• Provide onsite support for enhancement projects and new WMS/WCS implementations.
• Define new WMS/WCS requirements and manage defect lists.
• Train customers to utilize KiSoft capabilities and analyze common operational issues.
• Diagnose issues in operational warehouses, including conveyor and SDA hardware, server hardware, software, and customer‑owned peripherals.
• Log all issues and report to customer management.
• Write customer‑requested reports using proprietary reporting software and SQL.
• Help the customer troubleshoot generated reports.
• Deploy customer‑written reports to the production environment.
• Install and troubleshoot Navigator and SCADA software on workstations and laptops.
• Log free disk space on KNAPP servers and report opportunities for system enhancements.

• Work as a technician with deep understanding of the system.
• Be readily available during working hours and respond quickly to incidents and problems.
• Provide quick responses to questions.
• Receive and provide onsite training.
• Use in‑depth analysis of problems on‑site whenever possible.
• Accelerate communication with higher support levels through knowledge of internal workflow and pre‑analysis.
• Manage onsite release management in close consultation with the customer.
• Learn and share information about new features and facility improvements.

• Competent knowledge of software applications and SQL.
• Technical knowledge in Linux, Windows 10, and Windows Server.
• Technical knowledge in Oracle database, PL/SQL, Java, and/or C++.
• Technical knowledge of hardware, server, and workstation construction.
• Technical knowledge of network technologies.
• Several years’…