Network Controller Security Clearance

Position: Network Controller with Security Clearance
Location: Scott Air Force Base
Network Controller

* Location:

Scott AFB, IL and HILL AFB, UT

* Work Schedule:

100% onsite
* Clearance:
Active Secret security clearance
* Certification:
Security+ CE Our Network Operations Center (NOC) team provides 24×7 global DoD information network (DoDIN) operations and incident management support.

PRIMARY RESPONSIBILITIES:

* Create and update tickets utilizing Remedy.
* Monitor network events and element management failures in real-time on a 24x7x365 basis.
* Incident Correlation and Fault Analysis:
* * Proactively analyze alarms
* provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information
* identifying the fault condition and its impacts
* isolating root causes
* coordinating correction of fault situations regardless of the fault in the infrastructure
* Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents
* Incident Analysis (Fault Isolation):
* Support the fault isolation process
* diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs
* identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
* Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment
* Support all customers to include providing global situational awareness support.
* Fault Correction:
* Correct/replace faulty network elements, coordinating with other service providers as necessary.
* Verify that service has been restored upon resolution of all customer-initiated tickets
* Network/Service Restoration:
* Restore networks and service to full operation
* Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
* Identify failures that are attributable to a different causes and impacts
* Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
* Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
* Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
* Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
* Demonstrate general knowledge of training, standard operating procedures, and tools within O&M
* Effectively communicates with the O&M team and the customer.
* Works directly with Shift lead and O&M leadership for guidance
* Demonstrate proficiency in functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

BASIC QUALIFICATIONS:

* High school and 1-3 years of experience.
* Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
* Ability to work in a 24/7 operation.
* Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
* Expertise in two or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
* General understanding of network topologies, both transport and IP.
* Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance. For more information please Contact Us Or send an email to