Mid Level ServiceNow Developer Security Clearance

Position: Mid Level ServiceNow Developer with Security Clearance
Location: Scott Air Force Base
Job Title:

Journeyman Service Now Developer
Telecommute:
Hybrid
Clearance Type:
Active DoD Secret Clearance

Work Shift:

Day Shift
Travel:
Occasional travel to Scott AFB, IL;
Ft. Meade, MD; or Ogden, UT for on-site support

Description:

The Digital Modernization Sector at TEKsystems has a career opportunity for a Service Now Developer supporting the Global Solutions Management – Operations II (GSM-O II) contract s contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA’s operational mission through innovation, and support to DISA’s mission partners.
Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily. At a minimum, a Secret clearance is required upon the start of employment and within 14 days following the start date the employee must obtain their Security+ certification. As a Service Now Developer, you will perform configuration, development, support, and maintenance of the Service Now implementation.

You will work with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through Service Now Service Catalogs, and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules.

Primary Responsibilities:

• Support the standup, configuration, and implementation of Service Now’s ITSM, ITOM, TSM, TSOM, and OMT modules

• Create and maintain forms, reports, views, workflows, groups, and roles

• Enhance dashboards and reporting capabilities, including scheduled reports

• Configure tool integrations with Service Now (Elastic, Netcool, Kafka, etc.)

• Coordinate and support application and platform upgrades

• Assist with design, creation, and cataloging of business process flows

• Collaborate with the Service Now development team to propose solutions based on business needs

• Design and configure Service Now functions to meet operational requirements

• Support business process re-engineering to transition ticketing and order management into Service Now

• Identify trends and patterns in customer data to improve user experience and network performance

• Interact with customers to address systems engineering technical considerations and resolve issues

• Develop, configure, and customize the Service Now platform to fit business requirements

• Troubleshoot and resolve problems

• Orchestrate and automate tasks

• Design and build Service Now applications and integrations in an Agile Scrum environment

• Maintain documentation best practices throughout Service Now development

• Collaborate with cross-functional teams to support ongoing business needs

• Apply UI/UX requirements from internal and external teams

• Adhere to coding standards and contribute to technical documentation

• Support data migration and CMDB integration from multiple sources

• Willingness to learn and grow under mentorship from senior developers

Basic Qualifications:

• U.S. Citizenship required

• Active DoD Secret Clearance

• Security+ or equivalent DoD 8570 IAT Level II certification (must be obtained within 14 days of start)

• Bachelor’s degree in a related discipline or equivalent experience

• 4–8 years of professional experience (or 2–6 years with a Master’s degree)

• At least 3 years of experience in technology infrastructure design, development, and support

• At least 2 years of Service Now development experience

• Experience with Service Now upgrades

• Strong customer service and communication skills

• Ability to work independently and manage multiple tasks in a fast-paced environment

• Ability to present to both customers and program leadership

• Willingness to receive mentoring and adapt to evolving technologies

Preferred Qualifications:

• Service Now Certified Application Developer

• Experience with Agile development and testing methodologies

• Familiarity with Service Now modules: TSM, TNI, OMT

• Experience with JIRA, Git, and Confluence

• ITIL…