Technical Support Specialist
Job in
Great Lakes, Lake County, Illinois, 60088, USA
Listed on 2025-12-27
Listing for:
CSA Global LLC
Full Time
position Listed on 2025-12-27
Job specializations:
-
IT/Tech
Cybersecurity, IT Support, Systems Administrator, Network Security
Job Description & How to Apply Below
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Great Lakes, IL.
This position is contingent upon award.
How Role will make an impact:Technical Proficiency:
- Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure)
- Remote access technologies Systems administration concepts Common network tools (e.g., ping, trace route, nslookup)
- Electronic device functionality (computers, network components, peripherals)
- Operating System command line execution (e.g., ipconfig, netstat)
- Cloud computing service and deployment models (SaaS, IaaS, PaaS)
- Network protocols (TCP/IP, DHCP, DNS)
- Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control)
- Data security standards (PII, PCI, PHI)
- Information classification, compromise procedures, and incident management processes
- Risk management processes (assessment and mitigation)
- Incident data analysis and trend identification Service desk best practices
- Customer service and communication skills
- Technical training development and delivery Incident tracking and solution database management
- Trouble ticketing system utilization (incident, problem, event documentation)
- Standard Operating Procedure (SOP) development and maintenance
- Clearance:
Must possess and maintain an active Secret Clearance - Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
- IAT II Certification
PI
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