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Job Description & How to Apply Below
Location: Scott Air Force Base
Unified Capabilities (UC) NOC Technician 3
* Clearance:
DoD Top Secret
* Location:
Scott Air Force Base, Illinois - 100% onsite
* Able to work in a 24×7 shift work environment.
* Certificate:
DoD 8570 certification at IAT level II, Security+ CE or CCNA Security
Primary Responsibilities:
* Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network archiect, utilizing the Service Now platform
* Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents
* Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
* Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
* Proactively monitor network alarms across platform specific network management tools.
* Support all customers to include providing global situational awareness support.
* Verify that service has been restored upon resolution of all customer-initiated tickets
* Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
* Proactively monitor network alarms across platform specific network management tools.
* Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
* Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
* Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
* Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
* Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies
* Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.
Minimum Qualifications:
* Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
* Able to work in a 24×7 shift work environment.
* Must have an active DoD Top Secret security clearance.
* Requires general understanding of both voice infrastructure and IP network topologies. Desired Qualifications
* Tech control facility or cyber transport experience
* Circuit actions experience
* Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
* Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
* Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core. Required
Education & Experience:
* Typically requires a high school diploma or equivalent and 2 - 4 years of prior relevant experience. If you want to apply for this job, please Contact Us at
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