Factory Operating System; FOS Support Technician

Factory Operating System (FOS) Support Technician

Join to apply for the Factory Operating System (FOS) Support Technician role at via Photon

Base pay range: $50,000.00/yr - $65,000.00/yr

We are seeking an exceptional Factory Operating System (FOS) Support Technician to join our growing engineering team.

Are you passionate about turning ideas into reality, embracing ownership, and working at the forefront of connectivity? Join via Photon and be part of a culture that thrives on fearless innovation, teamwork, and continuous growth, where learning, unlearning, and relearning are part of the journey.

This dynamic role offers significant ownership and responsibility. We’re looking for individuals who excel in environments where their contributions make an impact, are hungry to learn, and are energized by meaningful work that drives company growth while accelerating their career.

We are changing the norm by being customer focused, technology led. via Photon is on an ambitious mission to revolutionize how critical digital infrastructure is manufactured and deployed. Best‑in‑class data centers and telecom providers need fiber optic solutions delivered in weeks, not months—whether that’s for AI infrastructure, 5G networks, or next‑generation broadband. We’re reimagining fiber optic manufacturing for the AI era.

Manufacturing is no longer just an operations challenge, but an automation and speed‑to‑market problem that customers urgently need solved. In less than five years, we’ve grown to a team of over 150 and have added top cloud service providers to our growing customer base. We have only just gotten started — our ambition is to become the market leader of the $40+ BN connectivity industry.

• Fearless Innovation – we are pioneers unafraid to change the norm in relentless pursuit of better
• Forward Together – we believe that when we work together toward a collective goal, we all succeed
• Integrity Over Everything – we believe in long‑term relationships and doing what is right, always
• Nimble – always we are solutions obsessed, move fast, and stay nimble
• Be the Bar – we set our own standard of excellence and hold ourselves to it

We are seeking a Factory Operating System Support Technician for our FOS factory supervisory and monitoring system. This person will be responsible for supporting the deployment and production and engineering use of our industry‑leading FOS system. The ideal candidate will have IT support experience in a factory or other industrial business setting.

• Provide first‑line IT support for Engineering, Production, and Factory Operator teams, including tablets, projectors, monitors, scanners, and onboarding/offboarding processes
• Troubleshoot and resolve common factory engineering and operator IT incidents, escalating to senior engineer when necessary
• Manage FOS user accounts, permissions, and access controls
• Assist with the setup, deployment, and maintenance of factory IT hardware and software, including production station setups
• Monitor and maintain factory IT infrastructure to ensure uptime, security, and performance
• Support remote users and mobile device management (MDM) platforms
• Create new methodologies and solutions to support company growth and scale

• 1–2 years of system administration or IT support experience
• Ability to deploy, monitor, and maintain IT infrastructure for our Factory Operating System environment
• Assist in Factory Station setup and improvements
• Provide first‑line support to Engineering, Production, and Operator users
• Work independently to maintain FOS uptime and usage
• Experience with Azure in a hybrid cloud/on‑premises environment (preferred)
• Exposure to ITIL processes and ticketing systems (e.g., Service Now, Jira, or similar)
• Exposure to factory automation or monitoring systems
• Experience with Mobile Device Management systems
• Exposure to network security management
• Familiarity with Atlassian suite (Jira, Confluence)
• Intellect and drive
• The ability to learn quickly and continuously and maintain a flexible and adaptive mindset necessary for a fast‑paced environment
• A proactive, self‑driven…