Level 2 IT Support Technician

LaSalle Network is partnering with a leading managed IT services provider specializing in help desk, systems engineering, network engineering, and cloud services. We are seeking an experienced Level 2 Support Technician to join the service desk team and provide high‑quality technical support to clients. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is passionate about delivering exceptional customer service.

• Respond to incidents in the Level 2 ticket queue and resolve client issues via phone, remote access, or in‑person
• Provide advanced technical support for software, hardware, and mobile device problems
• Deploy OS image builds to PCs and perform post‑image system configuration
• Troubleshoot and resolve issues with Microsoft Office, Windows, macOS, Android, iOS, Citrix, and VPN
• Administer Office 365 Exchange Online and Active Directory user account changes
• Document all client interactions and solutions in the ticket management system
• Support application features, functionality, and usage questions
• Collaborate with clients and team members to diagnose, resolve, and elevate issues when necessary
• Stay current with company policies, procedures, and technologies
• Contribute to process improvements and maintain detailed technical documentation
• Build strong working relationships with clients and internal teams

• Educational degree, IT certification, or equivalent work experience
• 2+ years of hands‑on desktop support experience with a strong customer service focus
• Experience with image deployment methods such as SCCM, Intune, PXE Boot, or Autopilot
• Proficiency in Microsoft Office applications and Office 365 administration
• Knowledge of Microsoft Windows, macOS, Android, and iOS operating systems
• Familiarity with Citrix, VPN, and Active Directory administration
• Strong technical aptitude and PC / mobile device literacy
• Excellent written and verbal communication skills with a high attention to detail
• Ability to work both independently and collaboratively in a team environment
• Self‑motivated with a strong desire to learn and improve processes

If you have the skills and experience to excel in this role, and you’re seeking a long‑term opportunity with a stable and growing organization, we want to hear from you. Apply today to join an innovative IT services team.

Mike Mc Glauchlin

Sr. Project Manager – Technology Services

LaSalle Network