Technical Support Specialist

Technical Support Specialist

RiVidium Inc. is seeking a Technical Support Specialist to support a U.S. Navy client by providing on‑site helpdesk and technical support for current and future IT hardware and software configurations across domain networks.

The selected candidate will be responsible for troubleshooting and resolving technical issues encountered by domain users, installing, configuring, and maintaining hardware and software, and providing user training based on customer needs. The role supports U.S. and International Program Training Networks as well as standalone, non‑NMCI assets.

• Provide Tier I/Tier II helpdesk support for domain users
• Troubleshoot and remediate hardware, software, and network issues
• Install, configure, and maintain IT hardware and software
• Support electronic classroom deployment and technical setup
• Perform account management activities (creation, modification, troubleshooting)
• Monitor system performance and availability
• Utilize and update trouble tickets within Service Now
• Follow and contribute to Standard Operating Procedures (SOPs)
• Deliver excellent customer service and technical communication
• Support cybersecurity and incident management processes

• Minimum 2 years of experience in industry, federal, or DoD IT / Help Desk Support
• Active DoD Secret Security Clearance
• Must possess DoD 8140.3 / IAT Level I certification (or higher)
  • Examples:
    CompTIA A+, Network+

• Incident analysis and trend identification
• Service desk best practices
• Customer service and communication skills
• Trouble ticket documentation (incident, problem, event management)
• SOP development and maintenance

• Computer networking concepts, protocols, and security methodologies
• System performance and availability monitoring
• Remote access technologies
• System administration fundamentals
• Common network tools (ping, trace route, nslookup)
• Electronic device functionality (computers, network components, peripherals)
• OS command‑line tools (ipconfig, netstat, etc.)

• Cybersecurity principles, threats, and vulnerabilities
• Information classification and handling
• Incident management and compromise procedures

• 4+ years of Service Desk / Help Desk experience
• Experience with user account management and Tier I support
• Familiarity with ITSM tools, preferably Service Now

• DoD 8140.3
• IAT Level I Certification (or higher)
  • Examples:
    CompTIA A+, Network+

Established in 2008, RiVidium, Inc. (dba Triple Cyber) is a VA‑Verified SDVOSB and an SBA‑Certified 8(a) company. To prepare our clients for the future, RiVidium has balanced all parts of its organization to attract the finest employees in order to  Strive to be the missing element defining tomorrow's technology . RiVidium keeps pace and surpasses its competitors by meeting challenges of advancements in Logistics, Human Capital, Cyber, Intelligence & Technology.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources (HR) at