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Unified Helpdesk Lead: Incident & ITSM Specialist

Job in Dahlgren, Hamilton County, Illinois, 62828, USA
Listing for: Bravura Inc.
Full Time position
Listed on 2026-01-07
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Consultant
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Location: Dahlgren

A leading tech support company based in Dahlgren, IL is seeking a Help Desk Support Specialist. The role involves overseeing helpdesk operations, ensuring effective customer service, and utilizing helpdesk tools like BMC’s Remedy and Service Now. Ideal candidates will have 2+ years of experience, IAT Level II certification, and strong skills in incident management and customer relationship management. This position aims to enhance customer IT experiences and maintain standards of service delivery.
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