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Unified Helpdesk Lead: Incident & ITSM Specialist
Job in
Dahlgren, Hamilton County, Illinois, 62828, USA
Listed on 2026-01-07
Listing for:
Bravura Inc.
Full Time
position Listed on 2026-01-07
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Consultant -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading tech support company based in Dahlgren, IL is seeking a Help Desk Support Specialist. The role involves overseeing helpdesk operations, ensuring effective customer service, and utilizing helpdesk tools like BMC’s Remedy and Service Now. Ideal candidates will have 2+ years of experience, IAT Level II certification, and strong skills in incident management and customer relationship management. This position aims to enhance customer IT experiences and maintain standards of service delivery.
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