ACH Project Delivery Analyst

Final date to receive applications

12 / 30 / 2025

1200

E. Warrenville Road

Customer Shared Services

When reviewing information this job requires focused visual concentration with strong multi-tasking and prioritization skills in an environment covering a wide range of independent and distinct challenges. The job requires and provides on-call support and off-hour commitments from time to time. Carrying and responding through a BMO-approved mobile device or PC is required. Will require unscheduled overtime for prolonged periods of time on system / application recoveries project initiatives or support requirements.

• Act as a trusted advisor to assigned business / group.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Identifies emerging issues and trends to inform decision-making.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Helps determine business priorities and best sequence for execution of business / group strategy.
• Communicates with internal business partners and external customers to respond to standard and non-standard inquiries.
• Ensures alignment between stakeholders.
• Integrates information from multiple sources to enable more efficient processes enhanced analysis and / or streamlined reporting.
• Monitors and tracks performance and addresses any issues.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments planning stakeholder management execution evaluation and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• Develops and manages a business / group program.
• Reviews the program for effectiveness considers industry trends and recommends enhancements; makes changes as required.
• Integrates information from multiple sources to enable more efficient processes enhanced analysis and / or streamlined reporting.
• Fulfills routine and frequently non-routine transactions internal business partner and / or external customer inquiries / requests and / or audit / reconciliation activities.
• Analyzes and resolves complex issues efficiently and effectively in accordance with Bank and industry standards. Act as primary back-up to team members and as back-up to the manager.
• Evaluates circumstances requiring exceptions and engages senior management for resolution where required.
• Performs the coordination of work flow and activities of the team including assigning work periodically reviewing output providing input to employee performance reviews quality control training team coaching and guidance operations research and problem resolution.
• May function as a problem-solving resource for more junior staff referring non-routine issues to more senior team members and / or manager.
• May perform quality control and training.
• Organizes work information to ensure accuracy and completeness.
• Participates / leads process / system continuous improvement initiatives.
• Identifies business needs designs / develops tools and training programs; may include delivery of training to audiences.
• May act as the day to day contact for vendors; supports the implementation maintenance and sustainment of vendor solutions.
• Provides accurate and timely processing of service requests transactions activities etc. within relevant service level agreements and in accordance with established policies processes and procedures.
• Provides accurate consistent knowledgeable responses to stakeholder questions and requests.
• Follows documented policies and procedures to execute day to day transactions activities processes and ensures all Service Level Agreements(SLAs) are met.
• Checks and reconciles information and documentation to ensure accuracy and completeness.
• Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues where necessary as per guidelines.
• Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
• Collaborates in development / implementation of new processes / systems and changes / improvements to existing systems and processes.
• Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
• Focus is primarily on business / group within BMO; may have broader enterprise-wide focus.
• Provides specialized consulting analytical and technical support.
• Exercises judgment to identify diagnose and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

• Typically between 5 - 7 years of relevant experience and post-secondary degree in…