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Job Description & How to Apply Below
Location: Scott Air Force Base
Come join one of our high performing teams responsible for building and supporting enterprise open systems platform of the Defense Information Systems Agency "DISA" and their mission to meet the changing needs of the Department of Defense's ISP for 2.5 million users. The Service Now Technical Business Analyst Lead will serve as the key technical resource leading the strategy and all Business Analyst aspects for the development, support, and maintenance of the Service Now TSOM and OMT implementation.
The successful candidate will have fluency in Service Now including SAM processes and module development principles that enables effective communications with stakeholders to develop enterprise business solutions for our customer that leverages industry processes and best practices.
Primary Responsibilities:
• Serve as the Service Now Technical Business Analyst is responsible for implementing a Service Now solution design using best industry practices.
• Provide Business Analyst leadership
• Facilitate effective communications within a complex matrix organization (internal/external teams).
• Facilitate requirements gathering that can effectively be translated into customer acceptance documentation.
• Design and develop solutions within the Service Now environment that meet the customer requirements.
• Participate in discovery sessions and process definitions with the project team and developers.
• Work with advanced technical principles, theories, and concepts.
• Challenge with working on complex technical problems and providing innovative solutions.
• Work with highly experienced and technical resources
• All other duties as assigned or directed Preferred
Skills:
• Service Now Certified Implementation Specialist (CIS) a plus
• Agile development cycle
• Experience with process flow documentation creation.
• Strong verbal and written communication skills.
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