Job Description & How to Apply Below
Location: Scott Air Force Base
This Service Now Scrum Master role requires an experienced Agile Scrum Master to work on a large-scale software and hardware integration effort. The selected candidate will be responsible for facilitating either one large, complex agile team, or several small agile teams as part of a larger Agile Release Train (ART) delivering value to the customer using Scaled Agile Framework (SAFe) as the agile framework.
They will help educate the teams in Scrum or Kanban to ensure that the agile processes are being followed while helping remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement. The selected candidate will work with team members, other Agile Scrum Masters, and with support personnel to ensure that the team’s commitments at the Program Increment (PI) Planning are met.
They will facilitate horizontal communication across team members to identify any impediments that may prevent team progress while working mitigation plans. They will additionally be responsible for sensing, determining, and leading discussions when issues need to be analyzed or triaged, and for making improvements in determining and implementing improvements to processes. Strong attention to detail and focus on task completion is critical.
Primary Responsibilities:
• Responsible for facilitating self-organizing team(s) to ensure the team is making progress against Program Increment commitments.
• Protects the team from scope creep during execution of the PI.
• Removes impediments for the team and coordinates with the Release Train Engineer or Project Manager in implementing solutions.
• Helps team members communicate, coordinate, and cooperate.
• Supports and enforces Scrum process and other rules.
• Ensures that the team has a clear understanding of Definition of Done and how to meet it.
• Coordinates with other teams on the Agile Release Train (ART) and communicates status to management.
• Works with the Product Owner(s) to review and prioritize features.
• Leads and facilitates SAFe ceremonies to include backlog grooming, sprint planning, sprint review, demos, sprint retrospectives, and PI planning.
• Works with Product Owner(s) to develop User Stories to meet the Feature acceptance criteria.
• Maintains and generates information radiators for the teams.
• Collects and shares team metrics with the team, determines when new metrics are needed, and develops improvements in metrics.
• Coaches’ teams on agile and scrum principles with a goal of continuous improvement
• Observes team dynamics, recognizes strengths and weaknesses of individual team member's contributions, and coaches the team as a whole driving improvement in productivity.
• Creates a fun sharing and learning environment, experimenting with various ideas to improve delivery including pair-programming and cross-functional training.
• Promotes teamwork to achieve sprint goals.
• Leads teams towards agile maturity.
• Open to receiving mentoring from senior Scrum Masters.
Basic Qualifications:
• Must hold an active DoD Secret clearance.
• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support.
• Bachelor’s Degree with 4 – 8 years of relevant experience or master’s with 2 - 6 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
• Ability to work effectively across multidisciplinary teams.
• Experience working as a Scrum Master on a software development or other technical team.
• Certified Scrum Master (CSM), SAFe Scrum Master (SSM) or similar agile project management certification (PMI-ACP).
• Experience using agile project management tools (e.g. Jira)
• Excellent written, verbal, and interpersonal communication skills, and time management skills are a must.
• Ability to thrive in a fast-paced environment, across diverse systems and groups.
• Willingness to further grow and enhance skillset from more senior Scrum Masters throughout each project.
Preferred Qualifications:
• Exposure to Service Now applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management…
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