Data Collection Specialist II

Overview

Description

Leidos is seeking a Data Collection Specialist II in Scott AFB, IL under the GSM-O II program. Our customer, Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the department of Defense (DoD) and national security organizations.

Job Description: The Data Collection Specialist (DCS) team contributes to the overall success of the DISA Global Operations Center (DGOC) mission by applying mathematical or statistical theory and methods to collect, organize, interpret and summarize data and provide usable information in support of Global Solutions Management-Operations (GSM-O) II contract requirements.

• Monitor and report on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center.
• Collaborate within the Data Collection Services team to ensure functional processes and procedures are monitored and adhered to.
• Work under moderate supervision to ensure efficiency by analyzing and identifying areas of improvement and then assisting with the development of process changes that enable the team to attain integrated outcomes that are effective.
• Support business practices by ensuring ticket queues are monitored, updated, and analyzed to validate that the next actions are clear and concise to ensure contract performance goals are met.
• Receive ad-hoc requests from team leads and provide timely responses back to requester.
• Utilize report data to identify and recommend correction on routine problems and issues.

• Currently possess an active Secret security clearance.
• Basic understanding of IT ticketing processes, applications and Data Analytics

• High school diploma and 1-3 years of experience.

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

Pay Range $35,750.00 - $64,625.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at

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All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.