IT Analyst Solutions

Career Area

Technology, Digital and Data

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

The successful candidate will join the Cat Technology GCIO IT team based in Mossville, IL reporting to an IT Manager. The role is to assist Cat Technology engineers by acting as the site support liaison for all their IT needs. The Analyst will work closely with the engineering business partners and Caterpillar IT teams from the United States and other locations.

In this role, the Analyst will have the opportunity to develop, integrate and support IT infrastructure solutions to solve business problems. The Analyst will work very closely with business partners to build demands, evaluate hardware and software needs, and support enterprise IT and cybersecurity initiatives.

• Work directly on technical problem identification and resolution
• Work independently or as part of a team on complex infrastructure technology components that may be used by one or more applications or systems
• Diagnose, troubleshoot and resolve hardware, software or other network and system problems
• Perform data backups and disaster recovery operations
• Participate in integrated testing and acceptance of infrastructure components
• Work with IT leadership and facility management on various IT security needs

• Problem Solving
  :
  Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge.
• Requirements Analysis
  :
  Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. Level Working Knowledge.
• System and Technology Integration
  :
  Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms. Level Working Knowledge.
• System Testing
  :
  Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle. Level Working Knowledge.

• Be able to configure and troubleshoot issues regarding desktops, workstations, and laptops; will understand Microsoft Office Suite and be able to Install/Configure applications
• Possess general networking skills, such as TCP/IP settings on a PC, some knowledge of how VPN and routers work; able to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when needed
• Possess strong customer relationship and customer support skills
• Experience in helpdesk, and IT site support roles, with a good understanding of IT Service Management and ITIL based support processes (Incident Management, Change Management, Problem management)

• The ideal location for this role is Mossville - IL
• This position may require 10% travel.

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

$97,530.00 - $

Subject to plan eligibility, terms, and guidelines. This is a summary list of…