Senior ITSM & ServiceNow Lead - Vendor & KPI Expert
Listed on 2026-10-18
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IT/Tech
IT Project Manager, IT Business Analyst, IT Specialist
Xcelo Group in Mossville, IL is seeking an IT Service Management (ITSM) Lead to drive service delivery, governance, and continuous improvement. The role requires 10+ years steering IT services, vendor relationships, and program governance across service operations and IT infrastructure.
You will own KPI reporting, SLAs, SOPs, and service-quality initiatives while collaborating with engineering, vendors, and business stakeholders to ensure reliable IT services.
We are currently recruiting a Senior ITSM & Service Now Lead - Vendor & KPI Expert for our team in Mossville, IL, United States.
The position is based in Mossville, IL, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
The advertised compensation is 90..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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