Driver, Delivery, Supply Chain​/Logistics

Reporting Structure: This position reports directly to the District Manager

Job Summary:

This position is responsible for food delivery to customers, ensuring excellent customer service for all deliveries, with an emphasis on the ensuring customers receive their food orders timely and professionally; delivered to company expectations while ensuring standards are maintained, policies and processes are followed.

The core, critical and essential work duties, functions and responsibilities of the position are as follows:

• Primarily responsibility for timely delivering customer orders to their designated location (residential and commercial business customers), ensuring safety practices are followed, in a courteous and professional manner
• Works closely with co-workers assisting with preparing orders for accurate and quality food deliveries.
• Ensures timely and accurate deliveries to customers, learning their names and thanking them for choosing us.
• Provides exceptional service to customers, learning the names of regular customers and ensuring a professional and timely delivery to them.
• Performs cross-functional duties of co-workers for continuing service and coverage during absences
• Works closely with the kitchen to ensure only the highest quality food is delivered to customers
• Unloads incoming truck loads, assists in unloading, inventory and stocking of incoming supplies
• Courteously addresses with tact and professionalism all customer complaints, concerns and issues, and bringing to them to the attention of the management
• Maintains a clean and safe vehicle, removing trash routinely
• Drives safely and courteously at all times, following all laws and company policies
• Assists in re-stocking and replenishing of products and supplies
• Conducts routine inspections of restaurant and parking lots for cleanliness and exceptional appearance
• Maintains professional working relationships with co-workers, vendors and the general public
• Working with all management to address safety concerns and ensures overall safety of customers, coworkers and the general public
• Takes a proactive, positive and sincere interest in our customers, ensuring continuity of the company’s long-standing relationship with the community
• Follows safety and security practices and protocols; and ensures these processes are timely, sufficiently and consistently followed; successfully completes and complies with all daily and other routine Departmental Checklists (Ex: Opening Checklist, Closing Checklist, Cleaning Checklist, etc.) and Standard Operating Procedures (SOP’s), adhering to these with the utmost attention to details related to cleanliness and safety
• Complies with all training (in-person, video, classes, etc.) and successfully participates in and completes/passes all required trainings; follows all Departmental Checklists and Standard Operating Procedures (SOP’s)
• Other projects and duties as assigned

• The incumbent will abide by all state laws, including but not limited to:
  • No texting while operating a motor vehicle
• No unauthorized individuals in vehicles
• No eating or smoking in the vehicle
• No personal use of vehicle and no personal stops or errands without prior management approval
• To maintain clean vehicle, free of refuse or rubbish
• Responsible handling of money and accurate, daily reconciliation of money due back to the store
• To immediately call law enforcement if a vehicular accident occurs, following law enforcement’s direction, then contacting management as soon after law enforcement is notified

• Must be Eighteen (18) Years of Age
• Valid, Current Driver’s License (No more than Four (4) Points on current State Driving Record)
• Work experience in vehicle deliveries service
• Maintains current knowledge of safe and healthy practices for food handling and preparation; and maintains the current required food handling permit, obtaining Serv Safe Certification as directed
• Demonstrated knowledge of local driving area
• Demonstrated ability to establish and maintain effective work relationships with other employees, exercising tact and professionalism in all matters
• The following…